TG
Timing is sometimes everything!
First, the positive: Items will arrive nicely packaged - and they look good. That's as far as the positives go, so far. I was assured that all of our items would arrive in time for our Grand Opening. They did not all arrive (not even close), and there was NO follow-up communication, until I requested it, following them letting us know the items would not be arriving in time. Here we are, almost a week later, still waiting. No communication, again, until I requested. Their customer "service" is extremely lacking. In fact, it's almost embarrassing. If you're trying to meet a deadline - you might want to reconsider your choice of using them. If you have a ton of time, maybe not. I gave them a two star review because the items that did arrive look good and were packaged nicely. BUT, correspondence is terrible; very important deadlines were missed; it's incredibly difficult to reach the right person; no one wants to take responsibility - or give a straight answer. Rather than getting me the items that we're still missing, their first offer was simply to ask if I wanted a refund. I NEED MY ITEMS!!!