sealight-led.comReviews of sealight-led.com

Response from sealight-led.comNov 27, 2024

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the difficulty you've experienced in getting support directly from us, and we truly understand how frustrating and confusing this experience must have been for you, especially when the product pamphlet directs you to contact us. We have received your feedback regarding the initial product issue and the challenges you faced reaching our support team for assistance, and we want you to know that your voice matters to us. We will keep a close eye on our support processes and make sure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comNov 25, 2024

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the flickering and premature burnout of your Sealight LED headlights, and we truly understand how frustrating this experience must have been for you, especially after paying a premium price and having them professionally installed. We have received your feedback regarding the headlights failing within a year and the lack of satisfactory customer service, and we want you to know that your voice matters to us. We will keep a close eye on our product quality and customer support practices to ensure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comNov 22, 2024

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the dead bulb you received out of the box and the frustrating experience with our customer service representatives who were unwilling to assist you effectively. We truly understand how time-consuming and disappointing this experience must have been for you. We have received your feedback regarding the defective bulb, the unhelpful responses from our support team, and the lack of effective communication. We want you to know that your voice matters to us. We will keep a close eye on our product quality and customer service processes to ensure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comNov 13, 2024

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the back-and-forth communication regarding your non-working lights, and we truly understand how frustrating and disappointing this experience must have been for you. We have received your feedback regarding the lights not working and the runaround you experienced with both our team and Amazon, and we want you to know that your voice matters to us. We will keep a close eye on our customer service process and make sure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comNov 5, 2024

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the short lifespan of our product, and we truly understand how frustrating this experience must have been for you. We have received your feedback regarding the durability of the product and the limited 90-day exchange policy, and we want you to know that your voice matters to us. We will keep a close eye on our product quality and warranty policies to ensure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comOct 5, 2024

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the flickering issue you experienced with the H13/9008 headlamps on your 2019 Jeep Wrangler, and we truly understand how frustrating this situation must have been for you. We have received your feedback regarding the constant flickering, the lack of support from our team due to the purchase location, and the missing decoder in the product package. We want you to know that your voice matters to us. We will keep a close eye on product quality and customer support processes to ensure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comApr 24, 2026

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the incomplete shipment and the lack of response you experienced, and we truly understand how frustrating and disappointing this experience must have been for you. We have received your feedback regarding the missing two lights, the failure of one light within 30 seconds of installation, and the difficulty in reaching our support team, including the unreturned calls and the lack of follow-up after your conversation with our agent. We want you to know that your voice matters to us. We will keep a close eye on our order fulfillment and customer service processes and make sure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L