sealight-led.comReviews of sealight-led.com

Response from sealight-led.comApr 8, 2025

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the defective bulbs you received and the unhelpful, rude interaction with our agent, and we truly understand how frustrating and disappointing this experience must have been for you. We have received your feedback regarding the non-working bulbs and the poor customer service you encountered, and we want you to know that your voice matters to us. We will keep a close eye on our product quality and agent training to ensure your concerns receive the attention they deserve. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comApr 1, 2025

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the LED headlights not fitting your truck despite providing detailed vehicle information, and we truly understand how frustrating and disappointing this experience must have been for you. We have received your feedback regarding the fitment issues with the headlights, the customer service interaction where a refund was discouraged, and the return process requiring you to pay for shipping. We want you to know that your voice matters to us. We will keep a close eye on our product fitment verification process, customer service training, and return policy communication to ensure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comMar 12, 2025

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the lack of response from our technical team and the unresolved issue with your high beams turning off after installation. We truly understand how frustrating and unsafe this experience must have been for you, especially at night. We have received your feedback regarding the high beam malfunction after installing the S7S lights, the lack of follow-up from our tech department despite multiple calls and emails, and the ongoing issue even after installing a decoder. We want you to know that your voice matters to us. We will keep a close eye on our technical support process and make sure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comMar 7, 2025

Dear, Thank you for taking the time to share your feedback. We sincerely apologize that the headlights you ordered did not match your vehicle as indicated on our website, and we truly understand how inconvenient and disappointing this experience must have been for you. We have received your feedback regarding the fitment issue and the unclear return process, and we want you to know that your voice matters to us. We will keep a close eye on our product compatibility information and return policy to ensure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comMar 7, 2025

Hello, I sincerely apologize for any inconvenience caused. As far as I know, for return-related requests, the customer service center typically follows this process: The first email asks for the reason for the return, along with your vehicle and product pictures. The second email attempts to resolve the issue for you. If you still wish to proceed with the return, the third email provides the return address. Could you please provide your order number? I will check the status for you. If your return request has been delayed for a long time, I will urge them to resolve it as soon as possible. Looking forward to your response.

Response from sealight-led.comFeb 24, 2025

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the confusion and frustration caused by our return policy and the unexpected costs you incurred. We truly understand how disappointing this experience must have been for you. We have received your feedback regarding the return fees and the product color not matching your expectations, and we want you to know that your voice matters to us. We will keep a close eye on our return policy and product description accuracy to make sure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comJan 22, 2025

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for receiving the completely wrong items, and we truly understand how frustrating and inconvenient this experience must have been for you. We have received your feedback regarding the incorrect items sent, and we want you to know that your voice matters to us. We will keep a close eye on our order fulfillment process and make sure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L

Response from sealight-led.comDec 17, 2024

Dear, Thank you for taking the time to share your feedback. We sincerely apologize for the LED blinking issue you experienced with one of the bulbs on low beam, and we truly understand how frustrating this must have been for you. We have received your feedback regarding the LED blinking on low beam, and we want you to know that your voice matters to us. We will keep a close eye on product quality and make sure your concern receives the attention it deserves. Once again, we are truly sorry for the experience you've had. We appreciate your patience and your willingness to share this with us. Warm regards, Sealight User Research Team Reece L