CA
Questions
I paid $15 for an introductory offer of option trade recommendations due to me by Sunday 6-11-2023. I did not find that email. They asked me to check all email files. I found it but the topic line had not stated the name of the sender. The evening of 6-12-23 they told me not to place the trades because it was too late. Today I read on Trust Pilot that the company had tried to contact me three times on 6/21. I have not heard from them since our emails on 6-12-23 and 6-13-23. Thanks, CA
Response from Schaeffer's Investment ResearchJun 21, 2023
Hi Clinton. I apologize that you were unable to find the trade email. The subject line was "New Recommendations for Expiration Week Countdown" and it was sent from [email protected] at 7PM ET on Sunday, June 11th. If you ever do encounter email issues, please give us a call or reach us via live chat on the website. The trade instructions you purchased required that, if trades were taken, they must be taken on Monday, June 12th, before the close of market (4PM ET). We have documentation that we attempted to reach you three times that week (once on the day of your purchase and twice following an email exchange) and were unable to connect all three times. I am unsure of what dates you are reference above, but I hope I can provide clarification as our system tracks these things. The contact number you entered, 8058955436, was called as follows: 6/9/23 @ 10:28AM ET (message left) 6/14/23 @ 3:19PM ET (message left) 6/14/23 @ 4:28PM ET (message left) You first contacted us on 6/12 @ 8:10PM to let us know you didn't know where to find your trades. However, that was over 4 hours too late to utilize the program for the week, which we same-day informed you of on 6/12 at 9:47PM. We did not hear from you again until two days later, at which time you again asked about entering the positions. We cannot provide personal advice, which we would be doing if we told you to enter positions in a way that varied from what our newsletter instructed. Again, you were told on 6/14 that it was too late to place the trades. Since you filled out this review as "CA", we were unable to identify your contact record to follow up on your complaint. Also, naming employees of our company is against the terms on TrustPilot. That is why TrustPilot reached out to you multiple times following your review on posted on 6/21. This back and forth via review is not very productive. I will email you now and I hope I will be able to straighten out this situation with you.