Scent BeautyReviews of scentbeauty.com

Horrible order still hasn’t shipped been almost a week

En vars i paketet saknades. Och visst misstag sker. Men går försökt kontakta dom via mejl flera ggr, via telefon och via smset jag fick av den automatiska telefonsvaren. Har gått över en vecka och ingen återkoppling överhuvudtaget.

I needed to return my items and get a refund. It took 2-3 weeks to get my return labels and I had to email them roughly 10 times. My items were returned and arrived 2 1/2 weeks ago to their facility. I have emailed them 4 times for a refund but have received nothing. Horrible customer service time. I have been dealing with this for over a month.

Awful, awful, awful. Don't even try to order because you will never get it and customer service will at best string you along promising new shipments and escalations and at worst never reply. They clearly don't put notes on orders and are horribly unorganized. I've never had such awful customer service in my life

I received an empty tube of lipstick. I attempted to reach out to customer service, but the email was listed incorrectly on the website. After tracking down the correct email address, I reached out on 12.25, 12.28, and 1.6. I also attempted to contact them via LinkedIn, TikTok, and Instagram. I have received no response.

Have been trying to return an item but the company said my return is approved but in process of being reviewed. They claim they will send a free return label but all the attempts to have the return label sent go unanswered. I would send the package back myself for the credit but have no idea where to send it to. Customer service seems non existant. I will not buy from them again.

Placed an order and did not receive. They refused to refund or resend. Will not be recommending or ordering from them ever.

I placed items in my cart that were listed as FREE SHIPPING but yet when I tried to check out, I was going to be charged $7.95. I sent an email to their SUPPORT on 11/29/24 and received a reply that I was correct and that they would get a solution. A day went by and I replied to their email asking for an update. Two days later I receive a reply that they are a small group but my case would be escalated. Here it is 12/04/24 and no more replies. Of course the weekend sale is over and the item is $10 more. I understand that sometimes there are glitzes but something should have been done in 5 days.