Dominique O.
WARNING BEFORE YOU DECIDE TO GO TO THIS…
WARNING BEFORE YOU DECIDE TO GO TO THIS SALON. Went to this salon for a stylish hair cut and left furious. It is much too short and no style whatsoever. I am so depressed just by looking at myself in the mirror because I look like I have a flat pancake on my head instead of hair. I am now stuck for months with the most horrible hair cut I ever had in my life. I specifically asked Susan to cut it not too short with a few layers for volume. I had been there once before a couple of months ago and the cut was OK so I assumed she would remember my style since I brought photos. Too dazed, she looked at me and said sorry I have no idea. She was not friendly, hardly speaking. She was obviously having a bad day and it felt like she was putting all her stress on me neglecting the cut completely. She left me hanging half way done a couple of time to make phone calls, was looking the other way while cutting my hair when an employee came whispering issues in her ear for at least 10 minutes. How rude and unprofessional ! I should have stopped her and leave but she had already cut one side already within a few minutes. I started boiling inside but too late: The cut is a real disaster...At the end, she did not even style blow dry my hair... And mind you, her prices are higher than a chic Beverly Hills Salon. The minimum she could do is at least offer a refund for failure and customer' dissatisfaction. BE VERY CAREFUL BEFORE YOU DECIDE TO GO TO THIS SALON. She may be good for colors and extensions but NOT for hair cuts.