we are a professional sauna manufacturer dedicated to providing high-quality sauna rooms for homes and businesses. With our own factory and experienced production team, we are able to maintain strict quality control throughout the manufacturing process.We offer a range of standard sauna models designed to meet different needs, spaces, and preferences. In addition, we also provide custom sauna solutions, allowing customers to personalize the size, layout, materials, features, and other details to create a sauna that fits their space and lifestyle.From manufacturing to customer service, our goal is to provide reliable products, thoughtful support, and a comfortable sauna experience for every customer.
sauna (saunasnet.com) has 8 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
saunasnet.com
Website
saunasnet.com
Category
Wellness & Spa
Location
California, California
Listed on Five Star Index
2026
About these reviews
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The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
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Besides being beautiful it is great. Love the two reclining seats they are so comfortable. We are in our 70’s and yes it about three times a week. It really helps aging aches and pains and keeps us moving. Chris enjoys putting on his classical music that blue tooth’s into the sauna while his phone is safe outside as we relax. Customer service is super responsive. We needed a replacement part and they were right on it.
Response from saunaOct 23, 2026
Thank you so much for taking the time to share such a thoughtful review! It truly means a lot to us to hear that you and Chris are enjoying the sauna so regularly and that the reclining seats have made it such a comfortable part of your routine. We especially love hearing that it helps with those everyday aches and keeps you both feeling active and relaxed.
Chris playing classical music through Bluetooth while you unwind sounds like the perfect sauna experience! We’re also very glad our customer service team was able to help quickly with the replacement part. Your kind words and trust in us mean more than you know.
Wishing you both many more relaxing, comfortable, and enjoyable sauna sessions ahead!
DK
Dan K.
Serious Issues With Misrepresentation, Delays, and Damaged Delivery
I had a very poor experience with this company from start to finish.
I placed a large, high-value order in July after being told by their sales representative that the sauna heater I was purchasing would support WiFi functionality when paired with the WiFi module I paid extra for. This was a key reason I chose this company. After delivery, the heater manufacturer confirmed that the heater I was sent does not support WiFi, meaning the product was misrepresented at the time of sale.
The delays were excessive. I was originally told production and shipping would take roughly 20–25 days each. Instead, delivery stretched into multiple months, with repeated promises, missed timelines, and vague updates. I had to constantly chase them for basic information.
When the sauna finally arrived, it came with crate damage, which caused damage to the unit itself. I documented this immediately with photos and video and sent it to the company. Repairs were not simple, and I had to pay installers additional labor costs due to the condition it arrived in.
On top of that, critical components were missing, including sauna stones. I was forced to purchase replacements myself just to make the heater usable.
At this point, I have dealt with:
Incorrect equipment
Missing paid-for components
Excessive delays
Shipping damage
Additional out-of-pocket installation and repair costs
Customer service responses were slow and often avoided directly addressing the core problems. After months of trying to resolve this reasonably, I had no choice but to escalate the matter through my payment provider.
If you’re considering purchasing from this company, especially for a high-ticket item, I strongly recommend proceeding with extreme caution. Get everything in writing, verify compatibility directly with the manufacturer, and be prepared for delays and follow-up issues.
Response from saunaDec 22, 2025
Dear Customer,
Thank you for taking the time to share your order experience. We highly value every customer's feedback and have carefully reviewed all the issues you mentioned. We sincerely apologize for any inconvenience and trouble this shopping experience may have caused you.
Here, we would like to provide necessary explanations and clarifications regarding some of the key issues you raised:
Regarding the WiFi functionality issue, after repeated verification with the manufacturer, we confirmed that the problem in this order stemmed primarily from an error in the customer's payment link, resulting in the received device not having the expected WiFi functionality. This was not due to false advertising of the product itself, but rather an error in model matching. Upon discovering the problem, we immediately contacted you and actively negotiated solutions, including arranging for the shipment of a compliant sauna unit.
Regarding delivery and after-sales service, as this product is a customized and cross-border shipped item, it was indeed affected by multiple uncontrollable factors, resulting in the overall delivery time exceeding the initial expectation. We deeply regret this. Regarding the transportation damage and missing parts upon arrival, we have been in communication with you to discuss specific solutions and how to promptly resend the relevant parts and arrange for replacement.
It is important to note that we were still in continuous communication with you and negotiating the replacement of the new sauna unit and subsequent shipping arrangements before you posted your public review. We are very disappointed to receive a negative review while the issue was still being resolved, but we still respect your right to express your personal experience.
We are always committed to providing solutions for our customers, not avoiding problems. Currently, we are still willing to continue working with you to resolve the issue and do our best to minimize your losses.
If you wish, please feel free to contact us directly at any time, and we will arrange for a dedicated person to continue following up on this matter. We sincerely hope to regain your understanding and trust after the problem is resolved.
Sincerely,
SaunasNet Customer Service Team
SO
so
Suansnet plagiarized materials from…
Suansnet plagiarized materials from other websites and does not own its own copyrights. The products and images differ slightly; do not purchase saunas from Suansnet, although the prices are competitive, the quality is not guaranteed. Their Terra series plagiarized the copyright of Bsaunanasa.
Response from saunaDec 17, 2025
We would like to clarify that Suansnet is an independent brand with its own design and production processes.
Allegations of plagiarism or copyright infringement are inaccurate and misleading. Our Terra series was developed based on industry-standard sauna structures and does not infringe on any third-party intellectual property.
CG
Cortney G.
Buyer Beware!
After install, there was missing siding, our sauna leaked, parts fell off. Tried for months to get company to have someone come out and fix these issues, to this day, almost 4 months later, nobody has come to fix anything. Sauna continues to leak.
Your reply means nothing until you actually get someone out here to fix my sauna! Or refund the $1600 we paid for installation. 4 months have passed and irreversible water damage has been done that CANNOT be fixed. I have unsuccessfully worked with you and your install team since we learned you sent us your sauna with missing parts and found out it was leaking in May. And by your response, everyone gets to read the truth to what happened and how after 4 months, nobody has come here to address this faulty product/install. Incredibly disappointed!
Response from saunaSep 8, 2025
Dear Cortney Goes,
We are truly sorry to hear about the difficulties you experienced with the installation of our product. We completely understand how frustrating this must have been, and we sincerely apologize for the inconvenience caused.
Please allow us to clarify that the issue was related to the work of our partnered installation company, and not the product itself. That being said, we take full responsibility for your experience and are already arranging for a new installation technician to visit you as soon as possible to resolve this properly.
Your satisfaction is very important to us, and we greatly appreciate your patience and understanding. If you have a preferred time for the visit, please let us know and we will do our best to accommodate your schedule.
Thank you again for bringing this to our attention.
Best regards,
Saunasnet
JR
JR
Great experience with this reliable…
Great experience with this reliable company. Lisa was outstanding kind and professional.
BR
Bratislav
Scam Website - Stealing Other Businesses Intellectual Property
This is a scam website with absolutely no respect for intellectual property. They are basically stealing North American manufacturers photos and advertise them at a fraction of the price. What you will receive is not what is on the photo but a cheap, Chinese copy version.
This is disgusting business behavior and I would highly advise not to buy from them.
Response from saunaAug 13, 2024
We attach great importance to intellectual property rights. We have our own brand, and the brand has applied for a formal US trademark. We strongly oppose any infringement. I did not find your order in my store, so I know that you are also a merchant, doing the same thing as me. Malicious evaluation is not respected. I hope you can use formal competition methods. We are a formal website. You can Google the saunasnet brand. We can provide all the materials that can prove us. What you need to know is that we have contacted our lawyer team and will pursue your malicious defamation. If you continue to spread any information that is not conducive to our website, you will receive a lawyer's letter.
IN
Ingrid
Although we love our little sauna….
Although we love our little sauna, it was not a smooth process! What we were most impressed with though was the excellent client service by James Mak. We ordered the sauna with Wifi and that we never got to work. We tried it all, James was there all the way sending videos, a new antenne, nothing worked, so after more then a month of trying, without hesitation, our wifi part of the money was refunded! Our sauna functions perfectly fine without it! A great buy!!
Response from saunaJul 8, 2024
THANKS.
CH
Colby H.
Hard to Assemble
In order to assemble you must be able to walk 360 degrees around the entire thing, so if you are installing it into a nook in your bathroom like me you are screwed - literally; I had to screw it together from the inside. Other than that its pretty great.
Response from saunaApr 23, 2024
Thank you very much for your feedback. This will be very helpful to us and we will find ways to make it easier to install
