SARAH EXPRESS LLCReviews of sarahexpress.com

Response from SARAH EXPRESS LLCJun 14, 2026

Thank you for your feedback, Nena. We want to provide full transparency for anyone reading this. Your two orders (#SX1039 & #SX1041) were fulfilled and dispatched promptly. Here are your active tracking numbers: #SX1039 → Tracking: CJPAAN6060602099YQ #SX1041 → Tracking: YT2615800700935766 Both can be tracked at cjpacket.com. Your return requests were declined because the stated reason was finding a similar product at a lower price on another platform — which falls outside our return policy, as with most retailers worldwide. We communicated our policy clearly, responded to every message professionally, and provided tracking details at every step. Delivery is currently in progress. We're sorry the experience didn't meet your expectations, and we genuinely hope you enjoy the shoes when they arrive. We remain available at [email protected] should you need assistance upon delivery. Sarah Express Team

Response from SARAH EXPRESS LLCMay 6, 2026

Hi Stanley, thank you for your honest feedback and for taking the time to share your experience. We're glad you love the shoes! We sincerely apologize for the color discrepancy — this has been noted and we are working to improve our order accuracy to ensure this does not happen to our customers in the future. We truly value your input as it helps us serve you better.

Response from SARAH EXPRESS LLCDec 24, 2025

Dear Valerie, Thank you for contacting us regarding your order #SX1009. We sincerely apologize for any concern this may have caused. Upon reviewing your order status, we can confirm that your package was successfully delivered on December 23rd, 2025 at 10:21 AM US time. The delivery was completed by your local carrier as scheduled. Tracking Details: Reference Number: #SX1009 Primary Tracking: CJPBDE1I2I50053Y0 Tracking Portal: https://www.sarahexpress.com/apps/17TRACK?nums=CJPBDE1121500535YQ Last-Mile Carrier Tracking: https://www.17track.net/?nums=YWORD010141495574 We kindly ask that you check the following locations where your package may have been placed: Your front door, porch, or designated delivery area Mailbox or parcel locker Any secure location specified in your delivery preferences With neighbors or household members who may have received the package on your behalf Should you be unable to locate your package after checking these areas, please contact us immediately at your earliest convenience. We are committed to ensuring you receive your order and will work diligently to resolve this matter. We appreciate your patience and understanding. Warm regards, Sarah Express Customer Care Team