Sarah Elise JewelryReviews of sarahelisejewelry.com

I paid $223.20 used a discount code on an item normally priced at $310.00 for a small 18k charm clasp. The item arrived, I couldn't believe how easy it opened by barely pressing it, it didn't lock into place. I did not feel comfortable putting any charm on this holder, since it was obvious it would open too easily. I called the company, the girl told me to return it and could have cared less about my concerns. Shows a lot about the quality of this company

Terrible customer service, they are rude and do nothing to resolve issues with their jewelry. I Don't recommend shopping with them

EDIT- I just called the shop because the response below (8 months after I posted) told me to. They told me they did not respond to my review and that it was a 'automatic google response' and that they were unwilling to do anything to resolve the issue. Really disappointed in the item I received, it is flawed, it is upside down and flipped 100% of the time. CLEARLY A DESIGN FLAW. I emailed them immediately upon recieving it (less than two months after it was purchased) explained it was a birthday gift so I had just recieved it. They said 'Unfortunately, your order is no longer eligible for return or exchange since it was delivered over 2 months ago. Therefore, we are unable to accommodate your request.' No were so sorry, or we understand your unhappy, nothing. $331 down the drain, I literally can't wear it as its just a clasp thats visible. DO NOT SHOP WITH THEM

Had a custom bracelet made per the guidelines however the design is poor as the personalization is ill fitting on the wrist unlike any others that were also custom made and photographed on the sites this company uses as their selling platform that being Etsy and Sarah Elise Jewelry based in NY! I kindly asked for a possible fix to slightly bow the bracelet instead of it being stick straight and was told NO all resources have been exhausted and they could not help me! Very poor customer service, was an easy fix and now it is a bad review and experience.

Absolutely horrible experience. I ordered 2 rings as my wedding bands a month and a half before my wedding. They shipped 10 whole days after I placed my order. I returned one and had to exchange one. The sizing was off by a half size. I am a 5 in every ring I have ever bought for my ring finger but had to size up to a 5 1/2. I sent the items back and got confirmation 3 days later that they had received my return. I waited another 10 days for a delivery notice and never got one. I finally had to call the store and ask about it because it was the week of my wedding at this point. They had clearly forgotten about it because they had to overnight ship it so it would be delivered the day before my wedding. I was in another city to set up the venue on that day, and gave them my parents' address so the ring would ship to where I was. Of course, they sent it to the original shipping address 2 hours away from the address I gave them. A family member had to drive all the way to my apartment and pick it up so that I could wear it on my wedding day. Horrible customer service, infuriating at every point of the process, and my ring is already scratched in multiple places after one day of wearing it! Do not waste your time or money here.

They advertise earrings as pairs, but the price listed (for the pair) is for only one earring. Since people usually buy earrings in pairs, the price listed should be for the pair. Your order defaults to one earring, so you think you are getting the pair but you are only actually getting one, unless you select two, which doubles your price. The photograph and description both say you are getting the pair for the price of one.

I ordered a bracelet and after one month it already had diamonds falling out. When I emailed them to address, they asked for me to ship it back, so that they could inspect it. However, they also added that it would potentially incur additional costs for them to fix it. Seeing as though I had only owned the bracelet for a month and diamonds were already falling out, I would have expected them to stand behind their craftsmanship more diligently. I am pretty upset with the experience and overall response to the issue.

I would not recommend this company to anyone, poor customer service and jewelry are not the way they show it online, it’s extremely tiny!!!