Sarah Elise JewelryReviews of sarahelisejewelry.com

I simply wore the ring. I don't do hard labor. Nothing more than washing my hands. The ring I was given didn't have "prongs" because of the design. One of the stones came loose, endangering the rest, so I stopped wearing the ring. I hadn't even had it for six months. They don't stand by their products and certainly not their "warranty." Do not trust this company and waste your money purchasing from them.

I would give this company zero stars if I could. Only reason it has one star is because there was email response and it was condescendingly cordial. This designer offers no refund for “made to order items.” I ordered a beaded platinum ring and a diamond pave initial ring. I’ve ordered from this company before. I could’ve ordered the same thing from anyone else! Jewelry is shit! Flimsy, diamonds don’t shine. The beaded band is flimsy and extremely thin. Not worth the cost. I simply do not like what I ordered and wanted a refund. I would’ve even taken a credit but they kept telling me no returns. Company would not refund my money OR even offer me a credit because I missed the “made to order” tiny print in the ordering process. Email confirmation doesn’t even say the products are made to order. The fact that this brand will not even try to offer a credit for return of their shitty product is ridiculous. I had issues with my diamond ring from diamonds direct and I was still offered many options of refund, apologies, credits, etc. why in the world would an unknown company like this just found in a search engine not offer a better return policy. For as cheap as the jewelry is, they can afford it. It’s all principle now! All I kept getting through email was a condescending no. Not an I’m sorry you don’t like the product. Nothing. Just no returns! So yeah! Bet your ass I’m pulling a Karen right now!

Horrible customer service - plain rude! I am writing this to warn others of the poor quality of this jewelry at an expensive price point. The cuff ring I purchase bent open at a small tug and finally snapped in half - they could have cared less!!! They told me this is “normal wear and tear.” SCAM COMPANY

Awful experience.. very disappointed with their products. My fiance’ and I ordered matching “Solid Gold ID bracelets” which turned out to be a very misleading title as they were NOT solid gold. I was only able to wear mine for about a week before it broke carrying groceries. A week after that my fiancé’s broke just doing casual stuff around the house- nothing so harsh to cause them to break. Because they broke we were able to see that the chain was not solid gold all the way through, they were hallow in the middle.. After an email exchange they apologized for the misleading title & said only the ID plate was solid gold. We would NOT have ordered these bracelets had we known this. I sent it back, they repaired, it broke again, sent it back, I just got it back a few weeks ago & today as I was putting my son in his high chair and it broke again. Mind you- the other bracelet is currently being repaired so now neither of us are able to wear our bracelets. We are very bummed with our experience.. we just wish we could get our money back and spend our hard earned money else where. We do not recommend buying your jewelry from here.

I ordered a custom 14k gold anklet for my wife in January 2025. We received the anklet and my wife wore it for one or two days until the anklet broke, clearly on a link they cut and never put back together correctly which is what the refer to as custom… I reached out to them and explained and they said that since the item was custom a refund would not be available. They sent me a USPS label and asked me to ship it back to them for repair. The item was lost in the mail and after waiting a month and constantly e mailing them, they decided to send me a replacement. The replacement had the same issue and also broke a few hours after wearing the item. Now they are saying again that I need to ship the item back to them at my own cost and that a refund is not available and will only issue a store credit. Why would I even consider buying anything from these folks again when what they sell is pure garbage and they don’t stand behind their products. Stay away from these folks and do not waste your money on their garbage products which they market as high quality jewelry…. Stay Away!!

I do not recommend ordering internationally from this company. They do not offer free returns, which can make the process expensive and inconvenient. Be sure to check their return policy carefully before purchasing

I ordered 2 x diamond bracelets for gifts. They put both in one box when I made a note to give 2 boxes. I should have ordered separately to get the boxes for both bracelets. It’s a shame I have to now gift a bracelet to someone which is diamond and gold in a plastic packet. You would think a box would be provided I get better packaging from cheap places that aren’t even gold. What a shame. I’m not happy.

Very disappointed in the quality of the ring I received. Very thin and junky looking. When I tried to reach out to the company I was also met with complete disregard and was told that my interest in returning the item was past their 14 day window. Buyer beware that any company that has only a 14 day return window probably does so for a reason. They should stand behind their workmanship; their disinterest guaranteed that I will not be purchasing in the future.