customer
EXT NO 103
EXT NO 103 : - Did a great job cleaning my computer today.Very helpful.Sapphire is reliable company. My experience changed after he fixed the couple of items I called about. Still don't know if he fixed the items that showed up with the scan. I wish I had put off the new AI securiity. I felt pushed. I didn't time to do my research. And his accent was very distracking and his spend of talking. At one point he typed what he was saying which helped a lot, although probably not managable for all conversations. Am I hooked up with the AI security? If so and if possible I want it canceled.
Response from Sapphire Softech SolutionsSep 1, 2026
Dear Customer, Thank you for taking the time to share your detailed feedback. We’re pleased to hear that our technician was able to resolve the issues you originally contacted us about and that you consider Sapphire Softech Solutions a reliable company. We sincerely apologize if you felt pressured while discussing the AI security service. That is not the experience we want for our customers. You should always have sufficient time to understand a service, ask questions, and make an informed decision that you are comfortable with. Regarding your concern about the AI security service, we would be happy to help clarify this for you. If you are unsure whether the service was added to your account or would like to cancel it, please contact our customer support team with your account or service details. Our team can review your account, confirm the current service status, explain any applicable terms, and guide you through the cancellation process if you choose to proceed. We want to ensure there is no confusion about what you have and that you remain fully in control of the services on your account. We also appreciate your feedback regarding the pace and clarity of communication. Your comments are valuable and will help us continue improving the way we serve and communicate with our customers. Thank you again for bringing this to our attention. We value your trust and would welcome the opportunity to make sure your concerns are fully addressed. Our team is available 24/7, 365 days a year. Sapphire Softech Solutions. Customer Service Team.