Joe
5 Stars are not enough for this …
5 Stars are not enough for this product, it is absolutely amazing and for what you get it's unbelievably well priced. This is a full ITSM tool with Microsoft 365 Dynamics integration along with many other useful integrations such as Jira, Slack, SalesForce, Okta, Citrix, AD etc and if you need any other integrations the team will help you build it using their Rest API. The Asset tracking database just plain works straight out of the box. There is minimal admin required to get this product working for you and will hit the ground running and help you to streamline your Service Desk and massively increase productivity. If there is anything at any time that anyone in your organisation doesn't understand about this product then they can from their own logon immediately ask the software support team, what XY and Z means or does and the response from the SaManage support team is almost immediate. I think the longest I've ever had to wait for a response was under a minute. That's amazing support and for my company was one of the major thumbs-up that feed back to us from the normal staff that were just logging into their portal to raise and monitor their own tickets. This full ITSM tool is refreshing to use and so easy to navigate and like already mentioned on top of their excellent support a user can also click the ? on anything they like any the software will explain what it does and how to use it. Any normal portal user (which are all FREE by the way) can instantly see what hardware has been assigned to them and raise any tickets against whatever is inventoried to them. Our Service Desk team get fully filled in tickets from the users own portals with all contact details etc they can just click on whatever hardware or software the user has and see when it was installed, what version it is, when the warranty expires etc etc etc and this alone has saved many many minutes and sometime hours spent by our team attempting to find out this information and wading through folders of data etc. This tool has made virtually everything accessible to the people who have to support our infrastructure within literally a couple of clicks. I could go on and on and on about how great this product is but go look at this for yourself. You won't regret it. I don't work for this company and it's a shame they don't do commission though as I hearty recommend their application. It has saved our company £000's in wasted staff time as mentioned above.