SaltpoolstoreReviews of saltpoolstore.com

I purchased a platinum salt cell which seemed like a good option. The cell lasted a little over a year. I filed a warranty claim and they responded so I sent in the salt cell as directed. Now, I can't get them to respond and it's been almost 3 weeks. No email and it appears the phone has been disconnected. Stay away!!!!

In May 2023 I bought a Platinum Edition Replacement Salt Cell for Hayward T-CELL-15 | 40,000 Gallons | 5-Year Warranty. It stopped working in less than one year. I contacted Saltpoolstore and was told to file a warranty request on-line. I did this well over a month ago. I got an email saying they recd it, since I have heard nothing. I have emailed, chatted, called. Nothing! They DO NOT honor warranties and do not respond. I am out $400, and will be taking legal action, even if it costs me $400!

Don’t buy anything! Warranty & return is fraud. T-Cells are fake! Six months in with NO request daily!

What went wrong?? I have had practically the same experience with this company that many others have had. Just read all the other reviews. This is absolutely the worst company to honor their warranty and for customer service. Bought the Platinum cell in June 2023. It lasted til early Nov 2024. Started showing "Hot" on the display board for the water temperature. I contacted the company and was told they would do 1 of 2 things. Either replace the cell or send a new temp sensor that I could replace myself. They sent instructions along with pics of replacing so I thought maybe that would be the easiest way to go. New sensor arrived in a week and I installed it. It did nothing to fix the problem so I contacted them about the procedure for returning the cell for warranty replacement. They just stopped corresponding and when called I either got a busy signal? or the called was auto answered and then was disconnected. This week after finally getting in touch with them they sent an email stating that I should send the cell back to them in Traverse City, MI at my expense of course. They would then evaluate the cell and let me know what they will do. They suggested I go to my local pool store and BUY a piece of pipe to put in place of the cell so that I can still operate the pump without the cell in place and to add chlorine manually to keep the pool chemicals correct. I told them I will not send the cell back until they have sent a replacement to install. Waiting to hear back, which I don't think they will respond. I would have given them ZERO stars if possible.

Salt cell stopped working after 2 months. Once you send back the unit for replacement under warranty they do not longer contact you. This company is a scam. Do not buy from them!!

OMG!!!!! I should have read the reviews. Ordered a salt cell and installed it. It has a cracked housing. Spoke to Crystal, she said to send an email with photos. NO RESPONSE! Now when I call they hang up on me. Who are these people?

Scam ,Scam, Scam .This company should not be doing business in this country nor anywhere else.They sold me a platinum tcell from AU that does not work with the Hayward system at all but they state on their website it is compatible. They will not provide credit back for the return. BUYER BEWARE and do not buy from this scammer online store!

Purchased salt cell for $359 with 5 year warranty. It failed in two years. Company instructed me to send cell back at my expense. $24.00 for shipping. They then advised me I would have to pay $445.00 for a warranty replacement. When I complained they said they base the warranty on what they call the regular price of $900.00 plus price. The same new cell is still on their website for $359.00. The warranty is a scam and is false advertising. I have filed a complaint here in California and looking to file one in their city. These guys are crooks and scammers. I'm out my cell and my shipping fee.