SaltpoolstoreReviews of saltpoolstore.com

Dont buy from them no customer support. Untill they sendme my new generator I will not change my review. They pretty much took my money and gave me nothing.

Don't buy from this company! Shame on me for not checking out the online reviews. My chlorine generator quit working after six months. I've tried contacting the company several times with no response back.

SALT POOL STORE --- IS A SCAM Ordered a salt cell, stopped working in less than 1 year. Filled out the warranty claim (5yr warranty when purchased).....NO RESPONSE. Emailed asking for a status .....NO RESPONSE Called....THEY PUT YOU ON HOLD THEN HANG UP Tried their "Chat" .....CHAT IS A SCAM, THIS PLACE SHOULD BE INVESTIGATED AND SHUT DOWN !!!!

Bought salt cell in 11/23 - Lasted till 7/24. I contacted seller for warranty, and they quickly sent me an email with instructions on how to ship back, at my cost, at which point cell would be tested to see if it could be repaired or needed replacement. Shipped cell back to them via UPS - I took the cell to local Pool supply store prior to returning and they tested and confirmed it had gone bad. Cell was received by SaltPoolStore on 12/16/24. I have since contacted them multiple times via email and phone with no response or reply. How do we allow companies like this, from a foreign address, to operate within the United States. Hundreds if not thousands of reviews where everyone has been scammed out of their money. This is not a "one off" thing, it is intentional and flagrant and has been ongoing for some time. Where is our Justice Department? Where is our Commerce Department?

Everything you've read about them is 100% true. They go beyond not honoring warranty items...they do not even respond. They simply do not care and their entire business model is based on bait and switch. An abhorrent company. Run like they have the plague!

FRAUD!! They make faulty cells and wont fix them. they tell you to send them in and they'll send out a new one but they'll ignore you and continue selling bad cells and never handle the claim. Its a full on scam with multiple fake US addresses and they operate from outside the country to avoid criminal prosecution. DO NOT BUY!!! REPORT THEM TO SHOPIFY AND ALL OTHER PAYMENT OPTIONS LISTED ON THEIR SITE.

Salt cell was leaking in multiple spots after4 months. I returned for replacement. They received old cell and then sent a FedEx shipping notification that a label was created but have never received replacement salt cell. No one answers phone or emails. Lost $370 as it’s been 5 months now and no reply

Do not buy from this company unless you like throwing your money away. I ordered a salt pool cell, which arrived cracked and spewing water everywhere. After several emails, they finally said to return it, and I did. They printed a shipping label on Fedex but never shipped the product- 5 months later, I am still trying to get my money refunded. Just to let you know, they do not answer the phone.