SaltpoolstoreReviews of saltpoolstore.com

Do NOT buy from this company. Their product will fail and they do not honor the warranty. Do your research. Buy from someone local or Amazon and get extended warranty.

Bout a T15 salt cell in July of 2023. Salt cell went bad. Filled out warranty form, tried their chat which supposedly sent an email. Sent multiple emails starting February 16, 2025, no response. Spoke to a man oncespoke to Cara twice. Still no response

Don’t buy anything from this Company. Paid 399$ for a salt cell Ecomatic Davey and it was never shipped. It was a scam. If you had a cero star to qualify I would use Cero

$399.00 for a Platinum Edition Replacement Salt Cell with| 5-Year Warranty July 2024 - leaked when installed. Called - they don't handle returns via calls, only email. MANY emails - had to pay to return defective item - then MORE emails for confirmation of return & refund - "New policy - store credit only" - wasn't their policy when I purchased. Went thru credit card I used to purchase-9 months later - CREDIT from my credit card co. If you've been screwed by this company - do not quit! Get your $$ back.

Much like many of the other reviews, I paid $359.99 for a T-15 Platinum salt cell in June of 2024 and it lasted about 5 months. I submitted the warranty request via the website per their instructions and have been completely ghosted since. No acknowledgment of receipt of the warranty request, requests for follow up on their chat were ignored, and all 4 phone calls to the main number resulted in dead air regardless of which option I chose. COMPLETE SCAM!!!

Like many others on this page, I bought a salt cell from them April, 2024 with a 5 year warranty. I stopped working 2/12/25. Filed a warranty request form 2/12/25- no response. Filled out a second warranty request form on 2/24/25. no response;. Tried to call on numerous occasions and also was hung up on. Spoke with someone twice - both times they just said - they were still looking into it. Chatted with a team member several times with the exact same response. This company is terrible.

Bought a chlorinator with Salt Pool Store. $359+ They claim 5 year warranty on Platinum Edition (Hayward clone) chlorinator. I am a certified pool operator and understand salt chlorination. It was giving false amps and consequently shut chlorine production down. I followed their return instructions and sent it back after a month. I have been back and forth on chats and calls and got no where. They tell you they will check with warranty department, ask you to write email to warranty and tech support.....no response from anyone. I guess I just lost $ 359+ to a scam company. Im surprised they are still in business with all of the other posts Ive read.

I'm a victim like many others. My salt cell failed after 4 months. Returned my salt cell for warranty repair and it's been two months with no results. Repeated phone calls and emails go unresolved, unanswered. I filed a complaint with BBB. Don't expect that it will help. They need a class action lawsuit filed against them.