SaltPoolStore.com are the experts in salt systems and salt cell replacements, with a great range of products at the best prices.
Saltpoolstore (saltpoolstore.com) has 206 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Melinda
Wish I would have read reviews before purchasing their replacement cell- it lasted for less than a year. Because it had a 5 year warranty, I reached out to them by filling out a warranty form. I also tried calling multiple times, as well as contacting them through email. That was over a month ago and I’ve never heard a word back. One of the worst companies I’ve ever purchased from.
cody W.
Blocked phone number after parts sent back for warranty.
Alan J. S.
Same story as everybody else. The unit that I paid almost $400 for failed in less than 1 year and their 5 year warranty means NOTHING. All it is is a bunch of aggravation emailing them and trying to call them and being hung up on over and over again. You you read these reviews and still decide to do business with them, then you deserve what’s coming.
Rick R.
The company states it is in Knoxville, but I ordered a replacement t cell and it shows that it is holding for shipping in Australia and it shows no change with Fed EX. I could have spent just a little more and had a part from Amazon in one day. No one answers the phone, and even online text and chat are dropped. I think I just got robbed. I do not trust this company.
B D.
Company doesn't honor their product warranties. Multiple reach-outs via website form and email results in no response.
JG
My T15 cell died after a year, submitted warranty claim but have not heard back. Tried calling at different times and days, call either drops or just dead air. This is a scam company that clearly does not support their product. do not buy anything from this company.
RRL
I stupidly ordered two salt cells from this company! The first one lasted 2 years and didn't think I had a warranty so I ordered another one! WOW how dumb! The second one failed to accurately read the salt level after 1 month! Cant get anyone on the phone, the chat is a joke, and I have been emailing until I am blue in the face! Terrible customer service and products! Buyer beware of this scam of a company!
Kevin M.
This website is a total scam. Their salt cells last about a year, and then when you try to get support it's impossible to get any response.
