SaltpoolstoreReviews of saltpoolstore.com

Purchased salt generator for $269, less than 18 months later it failed. Contacted them for warranty repair and they said I can ship the unit to them at my cost. The next time I hear from them is an email invoicing me for $239. When I email asking why such a high invoice I'm told their warranty after 1 year is pro-rated for 1/3 of the published price; which is over $700. NO WHERE in their warranty does it state anything about the repair cost after one year being 1/3 of the published price. So basically, they offer no warranty beyond the first year. Customer support sometimes takes days to respond and doesn't always answer the question(s). I imagine this "company" is nothing more than a fulfillment center.

I got scammed. Even had to pay for a return twice. They sent me a defective unit that leaked. They didn't pay for return shipping so I did to Tennessee. Then they sent me an old rusted unit to replace it. I complained and after about 10 emails they wanted me to pay for shipping to Australia. YES AUSTRALIA. I paid for it and never heard another word. I tried to dispute with my credit card and they provided a bogus tracking that it was shipped to me. The credit card then said it was my problem to resolve. I paid for the unit and shipping twice. I should have learned the first time when I saw the unit leaked. The second one was rusted so I knew then that they were scamming me.

Like so many others. No service. No response. Left MANY messages... No response. My cell makes clorine...BUT it reads way too high salt level. 4900 where it is actually 3300. Because of this I now have a VERY narrow range I must keep the salt at If I add 100more PPM it will shut off for "High salt level" but it is not.. The meter needs a calibration and no matter what I do with the Hayward control box, it does NOT read right. The cell is "nice" in that it has a clear window to see the flow and function. But the sensor is garbage and the support is a scam. DO NOT BUY!. Paul

This complete scam of a store sent me a garbage cell. I was warned by my pool guy not to install, so I started trying to get return info from this "store". Many emails, no response. I finally returned it UNOPENED per their return policy on the website. Nothing. Next, they asked me to return it to Australia, after I had already returned it to the address listed in Knoxville TN. I'm out $340. DON'T FALL FOR THIS SCAM

THEY PROVIDE A PHONE AND A TEXT MESSAGE FOR TECHNICAL SUPPORT AND BOTH ARE SCAMS. THEY NEVER RETURN PHONE CALLS OR MESSAGES,.

This company is a scam. Do not purchase anything from them or you will lose your money. I purchased a new salt cell from them for $279 which advertised a 5 year warranty. It was defective and stopped working shortly after installing it. I filed the paperwork with them for the warranty replacement over 45 days ago. They don’t respond but finally emailed me to ship it back and they would replace it if I could provide them the shipping info which I did. I shipped it at my own expense. No replacement was ever shipped to me and it’s been now two weeks. No response, no replacement, no refund. I filed a complaint with the Better Business Bureau and they tried to contact them but also got no response. DO NOT DO BUSINESS WITH SALT POOL COMPANY. They are not a legitimate company.

I’ll just add my complaint to the rest you’ll read…bought in August 2021…never functioned but, initially, I thought I had a high salt condition but a couple of water tests showed my salt actually low. I even replaced the board on my Aquarite salt system but not the problem. My next stop is the BBB to join others that we’re scammed by this Australian company. They do not respond no matter. Save your money! Dan Ferguson

Terrible. Salt cell lasted a year, sent in for warranty and they will not even respond with an email. Save your time and money and purchase elsewhere. These people are a joke.