SaltpoolstoreReviews of saltpoolstore.com

Cell warranty is 2 years, my cell went bad 3 months after the warranty expired. My original cell lasted 5 years.

They are a scam no customer service sent you back they said that they would pay me now they have my in my money you’re not respond

I am 3 weeks into trying to get warranty service on a failed salt cell. I have provided their warranty form, water tests, photos of control unit in various phases of indicator lights, returned the defective cell, and made numerous phone calls, chat requests and emails. Just yesterday they agree to replace the unit for $399. A new one is available on their website for $374. Per their own warranty terms, (by the way, this is a whole other issue. their warranty is NOT what it appears) my price should be $262. I purchased another from a real store in TX for $399 because I will never spend another penny with Salt Pool Store. Call their sales line -- they'll answer on the 2 ring. Call the service line and you'll ALWAYS get a voicemail and they will NEVER return your message.

I also was scammed or at least been combo of ghosted and scammed. Ordered a T-15, send for exchange as faulty (cracked housing) and send would exchange same day upon receipt (sent via my cost with tracking). Now won’t respond in any way, text, email, calls. Call center rep answers takes info, or hangs up if ask questions. I figure out my $340 and will file with Visa. Don’t buy from them! Also, if want to send email to CEO of their fulfillment center, “Red Stag Fulfillment” who facilitates these orders and crap service, find them on linked in. Dusty Holcomb. Can’t find owner of Salt Pool Store as did a legal search. I’ll find ‘em. I’m diligent and bored.

Like all of you on this website (and god I wish I found this last year before I placed my order), I was scammed by saltpoolstore.com and the manufacture Compupool. I purchased the Platinum Edition Replacement Salt Cell for my Jandy Aquapure 13 months ago. This is the 3rd cell I have needed in the 15 years (each usually lasted 7 years) of having my salt pool, so when I saw the $379 RETAIL price (I will come back to the capital letters in a minute) and the 5 year warranty, I couldn’t pass up the deal. Fast forward 1 year and 2 weeks, and my cell died. I contacted the company for a replacement, and after paying the shipping fee to send the cell back for diagnostics, they said I would owe $239 for a new cell which was 30% of $795 which they claim is the RETAIL price. In the 5 times I have visited the site, the price was always $379, although the suggested retail price has gone up from $795 to $835. They are selling them for the lower price which makes the replacement cost $113, not $239. During my conversations with the company, they blamed all of this on the Manufacturer. They said that this was their policy. Here is another issue with that statement. My cell said Compupool on the unit. I tried calling the manufacturer’s phone number in Florida, but the number listed is for an advertisement and there is no way to contact the manufacturer. I tried emailing them, but never got a response. I am tied of companies like this getting away with scams. I know the saying, if it is too good to be true, it probably is, but I really thought this company was different. I am getting ready to file a class action lawsuit against both the website and manufacturer for time and money lost. If you have been scammed by these companies or your cells died prematurely, please send me an email so we can discuss this and you can be added to the class action suit.

There is no need to read my review. My is exactly the same as everyone else’s except they are scamming me now. Here’s the math: (Real) Purchase price $399.00 Warranty 5yr. Failed at 13 months Pro Rata Warranty - Platinum Edition Replacement Salt Cell for Jandy AquaPure 3-Port 1400 | 40,000 Gallons × 1 (-$584.50) (Fake) Purchase price $835.00 Amount required to warrany my cell $250.50 Do the math STAY WAY!! You’ve been warned!!!!! (UPDATE) When asked to explain the math used to arrive at the “PRORATED” replacement cost. They chose to not respond. Now they have my money and my cell that I’m sure they are more than happy to repair and sell to one of you. I’ve reported them to the Post Master General for mail fraud as the money has crossed state lines.

100% Scam. Product failed shortly after 1 yr (like many other customers). Applied for warranty replacement but here is the real fraud. SWP base the replacement calculation on their high fake price, not the price they sell 100% of the time. Therefore if your product was purchased 2 years + 1 day or more ago your warranty replacement price is more than what you would pay as a new customer. Their 5 yr warranty is therefore meaningless and false advertisement. Avoid at all costs.

Do not order from this website! !!!!!!!!! I wish I would have read the reviews first, there are tons of them all stating that you're going to get scammed. I ordered the Breeze 320 retro replacement system for $659 but they never delivered the product and will not respond to repeated calls or emails. They also lie about the status of your order on their live chat on the website. After two weeks of trying to get a response I finally filed a dispute with my credit card company and hoping to get refunded. The BBB knows about them but there is little they can do either. ****************** BUYER BEWARE ********************