SaltpoolstoreReviews of saltpoolstore.com

Warranty on Platinum Edition Replacement Salt Cell 5 years. I had not used this till this weekend due to the amount of time to get it and it was already a replacement. Well, it leaks right out of the seam, which is where I believe the last one leaked from. I have also heard from other people about these issues with this product. Why are you still selling defective products? I still have the original box and packing it was sent to me in, with no damage on my part. I now want it replaced, but prefer a refund due to this being the second time. I do not see you on FB any longer. I will file another BBB complaint if not resolved within a week. I have already been through this process once. Chris Drew

This company is a joke. Warranty is bogus. Never answers calls or emails. Lie about shipping dates. Can not talk to anyone there except the 14 year olds answering to take a message that never gets delivered. Been waiting since may for a warranty issue and have not been contacted to this day of August 1. Tried calling again and phone is disconnected. They bought enough time to close the doors. I hope BBB had something to do with it so as to keep them from scamming others. Very disappointed.

T15 replacement. Advertised 3-5 days, took 18. Shipped out of China. Worked right for a day, then the salt reading went to 5700 and could not bring it down. Luckily, the system is still generating (don’t know why). Digital tester shows salt at 3700, test strip at 3800. Can’t get a response from these guys, but my guess is I should consider myself lucky I got anything. If I could get them to replace it, the pool would be closed before I got anything back and it probably won’t work at all.

I am like all the other reviewers. I bought the product because of the price, I paid for it, they never sent the part, they never answer my emails, 6 months later I got the funds back because I disputed the charge with the credit card, this company (or person) is an scam

Guess I should of researched this company... should of known better when they don't allow Google reviews. I recommend that everyone on here that got cheated by them to file a complaint with TN attorney office. It's an easy form online, let's take this company down.

Purchased a cell to replace the R7 cell for my Solaxx salt pool system. Cell was shipped promptly, by DHL from AUSTRALIA! Cell clearly was not new as it had what appeared to be knife cuts the length of the cell on one side. Sent pictures and their response was that it was due to testing...really! They did accept it back and gave me a refund, but not my return shipping fee ($26). Read the other reviews. Wish I had done so first. In my case I went to another vendor and replaced the Solaxx system with another system that I have installed and it is working perfectly and has a 7 year warranty. My advice: stay away from this vendor!

Purchased replacement T-3 salt cell on 6/29/22 with a promise of 3-5 day delivery. 8 days later on 7/7/22 DHL was to deliver but did so to the wrong address. DHL owned up to it & gave instructions to the Salt Pool Store as how to file a claim. Salt Pool Store threw it back at me as if it was my fault & responsibility. I purchased another on Amazon & had it in 2 days. Buy elsewhere.

Do not purchase anything from this business! A big Screw you Salt Pool Store! Warranty means absolutely nothing to them. I turned them into the BBB and they would not even respond to them for my warranty claim. I have the emails to prove it. A big Screw You!