SaltpoolstoreReviews of saltpoolstore.com

I ordered a salt generator which took 2 months to get sp I returned the item. It took another 3 months to get most of my money. Do not buy items online unless you can visit these crooks face to face. I live in Canada but if I was from Tennessee this company's people would be suffering. Long Live 81

Received a knock off salt cell generator that did not work. I sent an email to return, received address for return. I returned the item via FedEx, with proof of delivery, and they have not refunded my money.....it has been 3 months.

Please do not buy he product. They have no warranty at all even though they claim they have.

This review likely wont' make a difference, as the near 173 1-star Google reviews (out of 173 reviews) and continuous reviews of a similar nature peppered throughout the web and consumer complaint sites, pretty much sums it up, but I digress. I rarely post reviews but I can't tell which is a bigger POS, the company or the products they sell! I purchased a salt cell which failed within 3 months and the warranty process is purposefully difficult, tedious, and all at the purchasers expense! There is NO customer service outside of 3 word answers via chat until they just stop responding, and if you're able to get a person on the phone they aren't able to help you with warranty claims. So, you're held hostage to a pathetic excuse of a merchant which required endless hoops to go through (image of the error, image of the system, "water sample", etc.) just to get warranty "approval" before having to ship the defective product back at "my expense!" Then despite putting the order number on the "outside" of the box, packing slip with ALL warranty information collected on the "inside" of the box, they refused to do anything or even confirm it was delivered unless I provided a tracking number. When asked why a tracking number was absolutely necessary when all reference information was on the outside and inside of the box, the ONLY reply was "because that's what's required". I had to go back to the shipper to get the tracking number and confirmation of deliver to find out it was delivered (and signed for) nearly TWO WEEKS prior! There wasn't a single correspondence of status, results, or when a repaired or replaced device was going to be sent back so, I had to personally follow up continuously! The constant follow up, lack of response, and ridiculous process (if you want to even call it that) dragged on for over 30 days to the point that I didn't know if I would ever get the product I paid for. When I threatened to report them their response was to threaten me with defamation which was obviously a lie since there were already hundreds of BBB and consumer complaints every where you looked! Meanwhile, I'm having to maintain my pool (again, at my expense) as our salt water system could not function without the salt cell and they couldn't care less. I ended up disputing the charge and having to purchase another salt cell, then one day out of the blue the replacement just showed up after I submitted an inquiry to a consumer law firm. Again, with no correspondence whether in the box, email, phone, NOTHING! Needless to say, this is a HORRIBLE company. You may get lucky and purchase a product that works but God help you if it doesn't! Therefore, to be on the safe side GO SOMEWHERE ELSE! PLEASE! If not for yourself, do it for the poor folks like myself and others so this company either changes their way or goes out of business (the ladder being the best solution IMO)!

Stay away from this company at all costs. As with many other customers I have been scammed out of $313 by them as well. After a month of follow-ups, the company did send a product which was not functional. I have attempting to return the item beginning the day after it was received. The company just does not respond. Despite repeated attempts to obtain a return authorization, the company does not provide one. Two months later the company had the audacity to provide a copy of their return policy which said anything outside of 30 days would not be covered. I filed a claim what's the state's attorney general as well as the Better Business Bureau for fraudulent practices. Don't fall victim to this company.

I purchased the Platinum T15 cell with the advertised “industry leading” 5 year warranty. It malfunctioned after 4 months of use. They did replace it last year; however, it took almost 3 weeks to receive the new one. The second Platinum cell malfunctioned (Temp sensor) with only 2 months of use just into the 2022 season. I am more disappointed in the lack of customer service than the unreliable Platinum T15 salt cell. I would get a company salesman response only after multiple emails sent and calls made. When I finally did get some degree of communication, it was very brief and without any explanation regarding the bad cell. They did not even acknowledge that they received my UPS return of the bad cell. If I had not been persistent, I truly believe that they would have never followed up with me. It was like pulling teeth to get any feedback! With my experience there has been zero regard for customer service. When I finally did receive an explanation of the "limited 5 year warranty," it was a pro rata on an escalating tier for the amount of times/date it failed. First time free, second time 30% off MRSA, etc. What I find interesting is when they quoted me the $249.99 to replace, the advertised MRSA on their website for the Platinum T15 cell was $599. The amount should have been 30% of $599 = $180. When I called them out on the amount, they suddenly raised the MRSA on their website to $829.99. Some things are worth more than saving a buck. It took weeks to receive the third replacement Platinum T15 cell. My pool had been living on shock for over a month in the middle of summer. I now have spent a total of $744.98 in original purchase, replacement purchase, shock, shipping charges, and now stuck with a 3rd Platinum T15 that I hope will last longer than a few months. I should have just purchased a new Hayward T15 to begin with. You've been warned and informed.

Total scam to charge a $25 fee and shipping for creating a label, total of $42 . They could not supply and responded saying “the warehouse will respond “ which never happened. This is an online scam ! DO NOT BUY HERE!

STAY AWAY AT ALL COSTS!!!! THIS IS THE BIGGEST SCAMMING POOL SUPPLY STORE ON THE INTERNET!!! I purchased the Platinum t-15 SALT CELL REPLACEMENT. It is complete garbage!! I had to file a claim with Paypal and I won my case! They refused to provide any tech support and the item was clearly not as described on their website. On the last day of the Paypal claim they tried to get me to return it to some random address in Australia even though it was purchased in Knoxville Tennessee USA. SCAM!!! They don't honor their refund policy and they sell defective non-compatible units! They have the worst customer service, non-existant, and are complete scammers. STAY AWAY AT ALL COSTS!!!