SaltpoolstoreReviews of saltpoolstore.com

Purchased a salt cell two years ago from this company. Salt cell stopped working, contacted the warranty department since it was sold with a 5 year warranty. Was told to send it back, which I paid the shipping for. No response in email after them receiving it back. Could not get a response via email, no one would answer the phone, could not even get a response on their website chat feature. Finally got in touch with someone who proceeded to send me an invoice to PURCHASE the replacement at a higher price than I originally paid for the salt cell.

Bought 2 saltcell t15 from saltpool store a year ago. It stopped working in July 2022 last year. Part still under warranty but have yet to receive it back after sending it in over a 9 months ago. Daily calls to customer service with no answers to why it hasnt been sent. Horrible service. Avoid if you can they pro rate your salt cell and never give you back your money after you purchased another one while they was figuring out why there salt cell went bad AVOID THIS COMPANY RIP OFFS AND POOR CUSTOMER SERVICE

Bought a saltcell from saltpool store a year ago. It stopped working in January this year. Part still under warranty but have yet to receive it back after sending it in over a 2 months ago. Daily calls to customer service with no answers to why it hasnt been sent. Horrible service. Avoid if you can

They make a reasonably good product that can replace a primary brand for chlorine generating cells. The problem is they sell these with a warranty to entice you to buy. I've had nothing but trouble trying to get them to honor their warranty. They have even failed to return the product I shipped to them for warranty after I refused to order a replacement with a discount. Be careful with them. Assume you're not getting a warranty.

If I could leave a negative star review, I would. Do not waste your money. The cells are defective. Once you get them and they "warranty", they expect you to send yours back....and run with no cell?!?! They are complete morons and thieves. Spend extra money and buy from a reputable establishment.

I don't think this company is in business anymore. I ordered a salt cell for our pool. It worked fine for one season, then the temperature sensor failed which gave a high temp reading. This caused our panel to not allow chlorine generation. I completed a warranty form and was told to mail to Tennessee for warranty repair. The salt cell was returned by UPS with a statement that the company is no longer at that address. I wasted money mailing it to them. Then I was told to mail to Louisville, Kentucky. I asked for a shipping label and have never heard back. I have used email, chat and attempted to call. No luck with anything. Then I googled the company and found hundreds of negative reviews including bad rating on BBB. If by chance they are still in business, steer clear, don't order from them. There is a very likely chance that you will be leaving a negative review in the near future.

These guys are crooked. They sell an inferior product and offer a warranty that's a hoax. Someone should file suit against them. I'll be happy to join.

Do Not BUY anything from these guys. i purchsed a T-Cell in March of 2022. It died in September. I filled out a warranty claim and they aprroved it. per thier instructions i mailed my defective T-Cell to them and have not heard back. i cant run my pool pump without my cell. terrible!!!!!!!!!!!