SaltpoolstoreReviews of saltpoolstore.com

Orders shipped from manufacturer in Australia...first problem. Wrong item sent. Bad communication & customer service. Return is costly to customer. Not full refund, numerous return charges deducted. Many other company names associated with Salt Pool Store, confusing for service & charge info. Not a good company to deal with. Feel scammed and cheated. And it cost us a lot of money to finally end up with NOTHING. DO NOT BUY FROM THIS COMPANY!

I wish I could give them a 0 I bought a t-15 Cell with a 5 year warranty had it 2 years and it does not work. Sent it back to them and they have not returned it. I sent 6 or more emails no response. They don’t answer the phone. This was $330.00 unit. Don’t buy from this company they don’t respond and don’t go by the 5 year warranty. DON’T WASTE Your Time or Your money on this product. Worst Customer service

Read reviews and RUN! Best if this company closed their doors for good. They are expanding their scam to new website "THEPOOLFOLKS" and trying to run from the bad reviews on SaltPoolStore.com.

We purchased the cell from them which states on their website that it was compatible with solaxx which it is not. Once it was installed our power supply stopped working, We called solaxx and found out that the product that this company is selling is not compatible with the equipment we have and damaged our power supply. I called them to let them know that I needed to return the equipment and get a refund. They stated that we can return it however the shipping is on our expense. I received an email to return it however no information on it. Please do jot purchase from this company. Also the shipment came from Australia not from the address listed on the website.

They will not answer the phone, nor chat or email. I made the mistake of ordering this unit without reading the return policy. The return date starts the date of order but it takes 15 days to get to you. Then my pool builder tells me it's the wrong one. So the thieves will not accept it. I should have realized that the company it comes from has a very bad reputation. DON'T THROW YOUR MONEY AWAY ON THIS COMPANY!

The products are of the poorest quality, only the cust care is lower. Tom Webb emails me back with one or two word sentences or doesn't bother to reply. Don't buy anything from this company. I guess this review is in vane because that's all I see. They will probably change the name to escape the negative reviews. Please don't buy anything from here.

The t-15 salt cell lasts one swimming season then does not work at the opening of the next season. I have had 2 Salt Pool Store cells in a row do this. You have to pay to return for the warranty and pay for a bypass to keep the pool running while waiting for a new one. The second time I still had to pay for warranty service. No one else, even Hayward, does not offer a 5 year warranty so their products and company is a scam.

I've been through the ringer with this company. Multiple cells have failed after two warranty claims usually last 10 months or so. These guys are crooks and should be locked up. They are claiming to be in Tennessee and their returns are at a PO Box in Louisville, KY. Total BS, this company shouldn't be allowed on Google for marketing either. There are multiple infractions on Google and its an injustice for Google to keep allowing crooks like this on their domain. Stay away at all cost! Spend the extra money and get if from reputable companies.