SaltpoolstoreReviews of saltpoolstore.com

This was my experience: 2nd product I bought from them, both only lasted about a year. Let me get this straight. I bought a T cell on July 3, 2022 for $349.00 with a 3 year warranty. It goes bad in 13 months. Now you're asking me to buy a new T cell for $267.00 and a 24 month warranty. Seems to me I'm paying $616.00 for a T cell that I originally paid $349.00 for that was supposed to last at least 3 years. On what universe does this make sense? If I'm wrong, please explain it to me. Reply: You are correct. Tommy Webb Sales Consultant

shipped a defective product and wouldn't pay return shipping. I opened a dispute with my CC company and SPS lied to them that they hadn't received the return (until they were presented with the evidence refuting their claim.

DO NOT BUY FROM THIS COMPANY. They will not honor warranty. Asked to speak with a Manage and was told "I am the manager, this is not Walmart". I think Walmart sells better quality products that this place and they stand behind what they sell. All this place does is want your money and does nothing to keep a customer.

Take a look at the reviews, they're all 5 stars. That's because you can't post reviews directly to the site. They either scan reviews before posting them or they write them in house. Don't buy their off brand clear cells, they're junk. Pay really close attention to the warranty, you will not get 5 years out of this product and it's not a real 5 year warranty.

I bought a replacement cell for my Hayward salt generator. It worked fine to begin with (a couple of months), but it was always registering high on the salt, even though when I took water to the pool store, the salt level was fine. I filled out the warranty information, sent pictures of my pool with algae, the registered PPMs when I reset the generator, the PPMs after 10 seconds (Salt High) and the results from my pool store. The warranty department (or someone who apparently doesn't know what he's talking about) said to remove 20% of the water and refill the pool. Common sense tells me that when I do that, the salt reading from the salt store is going to show low, and then I am stuck in a vicious cycle of adding salt, removing water, adding salt... The gentleman at my pool store also stated the same concern, and told me not to do that. I replied back to the Salt Pool Store, and never got a response. I finally chatted with someone and I was told she would copy me on the email that she was going to send to the warranty department asking them to follow up with me either that day or the next. I never received that email or any contact from the store. I chatted again the following Monday, and asked them how they wanted their review to look. They aren't phased by that question. I did get an email that day, but it was requesting I do the same thing, even though with second testing from my pool store, the salt level is within range; 2940 PPM. So I can't stress enough, DO NOT BUY FROM THIS STORE BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCT. THEY WANT IT TO SEEM THAT THE CUSTOMER IS DOING SOMETHING WRONG.

Ordered a chlorine generator, part was received cracked and with crazy glue all over it in an attempt to fix it, emailed the company they refused to do anything about it stating I did not pay for shipping protection. Trouble is it wasn’t broken during shipping, box was good, and cell had crazy glue all over it. Stay away from this merchant, complete scam, disputing charges with my credit card company, reported them to bbb. Apparently bbb already has a ton of complaints about them, why are they still in business no clue

Zero stars on this place that will not stand behind what they sell. This salt cell from this leaked from day one. I sent it back for a warranty replacement after it was approved. The salt pool store received the salt cell, but want me to pay as much as I paid for the first time by up charging to $538 and so said discounting to $231 for the replacement when they are selling it online for $309. Stay away from this place!! Albert

Salt Pool Store will not honor warranty on product (Platinum Salt Cell with 5 year warranty). Will not even respond to emails or their "warrant request form." This place is absolutely run by scum bags who do not care about customer service or referrals. (Order SPS51293)