SaltpoolstoreReviews of saltpoolstore.com

Salt Pool Store shipped a defective product to me about a week ago. Immediately after noticing the problem with the item I contacted them and sent them pictures and a video of the problem. The salt cell was leaking out the connection plastic cover. They immediately agreed it was a problem and the cell was not working properly. They called it shipping damage and claimed that I did not purchased shipping insurance when the purchase was made. Neither the shipping box or the item has any signs of physical damage. It was a manufacturing defect that was causing the problem not a shipping issue. I had to cover the shipping back to them in addition to only receiving a partial refund, which they kept over $100 of the original purchase price. Even though I had no fault in any of this, Salt Pool Store took advantage of me and took my money when their product never worked since day one.

I purchased a T-15 salt cell from them in 07/2022 for $349.99. This was salt cell I bought. PLATINUM EDITION REPLACEMENT SALT CELL FOR HAYWARD® T-CELL-15 | 40,000 GALLONS | 5-YEAR WARRANTY. My salt cell went bad 1 year 1 month later. I had a 5 year warranty on it. Here is the part you must pay attention to. Their warranty will allow you to pay 30% of their retail price if the salt cell went bad in year two which it did. Their retail price was $890.00. Way over the normal price. So I ended up paying 30% of $890.00 which equaled $267. If the salt cell went bad in the 3rd year it would cost you $445.00. This is more than they sell the salt cell for. Their 5 year warranty is not worth it. If you can buy it cheaper for a 1 yr. warranty buy it elsewhere. Also the quality is junk. I bought another salt cell (Calimar) the same day from Pool Supply Unlimited for $275.00 but it only had a 1 year warranty. I figured the 5 year warranty was worth the extra $75 it is not.

Wish I would of looked at reviews before dealing with this place.. STAY AWAY!! First, they say made in USA, product came from Australia.. second,salt cell has no writing on it so I have no idea if it’s the right one, installed and it shot my salt level up 1200 points on my display,(5500) which will not make chlorine..Actual salt level is 3300.. started a chat, they actually blocked me, no package slip came in box so ( you guessed it) can return.. and it looked to be a used product.. Don’t deal with these people you will regret it!!!!

I purchased a salt cell on 6/27/23, and received it on 7/2/23. The product failed on 8/25/23 so it only worked for 54 days. The purchase price was 368.99 and I was refunded 251.99. The only customer service explanation given was a cut and paste of their return policy, which says they have no responsibility. Their product is cheaply made garbage.

Sold me a defective salt cell that I had to pay to return and they kept 30% Didn’t even offer a replacement THEY KNEW! Don’t do business with these crooks THEY WILL STEAL YOUR MONEY!!

I am still waiting for this store to replace my unit. They have told me so many different stories. But the matter of this is they do not stand behind the 5year warranty on the cell DO NOT ORDER FROM SALT POOL STORE. They will lie to you and keep your unit or tell you to pay another large amount to ship a hopefully working unit. They are a fraud company.

STAY FAR AWAY from this company!! JUNK! LIES! THIEVES! They will steal your money!!! I received a damaged salt cell via DHL from Australia & they refused to refund my $368 and IGNORED all my emails & phone v-mails! I had to get PayPal involved and they got me a refund on my MasterCard. Salt Pool Store s/b out of business!!!

I don’t normally write reviews but the Salt Pool Store’s customer service is so poor, it would be irresponsible of me not to warn others. I made an online order and quickly realized I did not need the product. I called customer support immediately and they cancelled my order before processing had even occurred. They stated, my card would be refunded within 5 business days. Going on business day #9, I wrote back inquiring where my refund was. A few days later I received a refund however charged a 15% fee, not for restocking, shipping, or processing but solely because the fine print policy said so. I wrote again to customer service where Tommy Webb couldn’t trouble himself to respond but merely placed a link to the policy. I wrote back in displeasure and he once again sent me a hyperlink to the policy without empathy or concern. They got me for $55 without anything to show for it. Beware.