SaltpoolstoreReviews of saltpoolstore.com

Check out the BBB rating of F....they are terrible and warranties are meaningless. (I wish I had.) You will end up spending more money and time jumping through hoops if they respond at all. Their warranty proration is based on MSRP and you can end up paying more for the salt cell than you paid for it or the current price. DO NOT BUY FROM THEM!!!!

I can’t only express my deepest disappointment with the handling of the warranty practices of this business! Please read all the reviews following this one and you know what’s going on. I do 100 % agree with all the other costumers about this scam. 😡😡

I have read all the one star reviews. I will not go into details as the same thing has happened to me that has happened to so many others. I wish we could do a Class Action Lawsuit on this. 1. Ordered item August 19, 2023. 2. It arrived broke. 3. Sent it back at my expense. 4. Received notice that DHL had shipping label IN AUSTRALIA and they were waiting on item. This was on October 10th. 5. Since then SALT POOL STORE has refused all means of contact.

Bought a replacement cell for my Hayward T-9. FYI, it shipped from Australia. It fit perfectly! Was producing chlorine as it should...for 6 weeks. Then the readout indicated HOT. Called SPS Support. "Tommy" sent me a Temperature Sensor to install myself, rather than send the whole unit back, at my expense, to have THEM do it. The part came, again, from AUS. COULD NOT INSTALL IT! Called SPS, left a message. EMAILED SPS, TWICE, with photos of the HOT readout & faulty sensor. No reply. Tried their Chat line on the website. Was told to email them. NO RESPONSE!! Am contacting my credit card company to file a dispute. UPDATE: I DID call my CC company and filed a dispute. After 38 phone calls, 18 emails, 3 Chats to SPS, the CC company FINALLY got a response! Of course, by this time, my pool was turning green with mustard algae, and I was having a very difficult time so, I wnet an ordered another unit, but this time, from Amazon! A few $ more, but plugged it in...working GREAT. In the meantime, SPS sends me an email that they are shipping ANOTHER unit, also from Australia! I respond "DO NOT SEND IT!. If I get a delivery notice I will decline the delivery". SPS Cancelled the delivery and order, BUT only credited me $216.99 and NOT the original $309.99! They are keeping $93. Restocking charge???? REALLY? for a bad unit with a 5-year warranty? READ THE WARRANTY in DETAIL! If ANYTHING goes wrong with the unit...SPS is pretty much absolved of any responsibility. DO NOT BUY FROM THEM!!!!

This company is a TOTAL scam!!! DO NOT waste your time or money with them. I bought a T-9 Salt cell from them in May 2023. The price was what sold me..you truly get what you pay for because they sell crap. 4 months into the purchase the unit failed. Some kind of heat temp sensor OR so I was told. I wanted to exchange the unit and told them so and UNDERSTOOD that I would be responsible for shipping. What did they do send me the temp sensor without my consent and sent some bogus instruction QR code for repairing a warrantied unit MYSELF. Out of frustration, I reached out to ask what would happen if we damaged the unit when trying to replace the sensor...the response was "no one ever has" They give you 1 word responses (if any) they don't answer the phone or their bogus chat line! When my husband attempted to replace the sensor, there was not an "easy" removal of wiring as per the instructions, the blamed thing was in there with jb weld. So, my husband choose to by pass the sensor and now....the cover is leaking water and will not stop no matter what he tries...NO response from Salt Pool Store whatsoever!!! DO NOT ORDER even an O ring from these people as I a certain without a doubt all of their products are rebuilt 2nd's

Clearly one star is one too many. Zero service only outdone by poor quality. Platinum cell reads salt levels up to1600 above actual levels. It immediately gets hot, very hot, so you can't walk away leaving it plugged in. A return with well under 60 minutes of use on the unit is considered 'used' and gets you a 30% restocking fee for what never worked in the first place and would probably melt your circuit board or burn your house down. Also, it can run hot and not functiom properly if water temperature is near 90, not my case in October but if you live south of Canada and the water can get hot, this may not be the unit for you. Why would they tell me that when they shipped it to my Miami address? Why not give a full refund if warm water will render it useless? Somehow 'Hayward has a design flaw'...that's their story....it apparently wasn't designed to work with cheap knockoffs after their patents expired or something like that. Keep that in mind when considering buying from them. Hayward is to blame for their products not working, unbelievable but true...so, don't buy their crap. They tell you this is normal, 'try this, try that'...nothing works, but since you tried this and that...it is now used. Awesome! Should have seen that coming, that's on me I guess. They will sell this spotless return as new and pocket another $120 when it gets returned....again and again. Pretty unique and successful business plan, probably run by a 3rd grader (apologies to 3rd graders who don't blame someone else or the climate for poor performance). Just buy new stuff if you can, and buy local...just another internet scam based on my experience. I have had good luck w Pentair at other properties and bought another one after this experience

And here we go again. They still have my phone and cell number blocked. I sent them an email earlier this week and have yet to get a response. They finally sent me a salt cell under a previous warranty request about a month ago and guess what quit working about a week ago, the salt cell. I have been trying to reach out to them to confirm what the most recent order number was in order to hopefully submit another warranty request that they will hopefully honor so I don't have to pay another $267.00 under the previous cell replacement warranty plus about another $50.00 for shipping them or returning the defective cell. When you receive the cell it comes in a small box wrapped in bubble wrap and no invoice or receipt is included.

Do not buy anything from saltpoolstore.com! Their products don't work, they will avoid dealing with your issues, they will dodge warranty claims, lie about the warranty policy, and / or ignore your requests. It is tempting to buy from saltpoolstore.com based on price, and I was also compelled by the "5 year warranty". DO NOT BUY FROM SALTPOOLSTORE.COM, IT WILL NOT SAVE YOU MONEY WHEN THE CELL DOESN'T WORK AND THEY DON'T HONOR THE WARRANTY!