SaltpoolstoreReviews of saltpoolstore.com

bought a salt cell from them that doesn't work will not produce any chlorine at all. I have tried to call them repeatedly and all that happens is I get disconnected cant get hold of anyone. so basically I feel that I just got screwed out of almost $500 for a unit that doesnt work its to bad there isn't a 0 ratting.

Exact same experience as all others. Faulty heat sensors twice within 6 months, complete failure in 15 months. Paid $309, wanted $240 to replace after spending $20 to send back. Billed me the replacement cost before they even received the unit. The owner is Nick Millar in Australia. US addresses are just shipping companies. Guy is being sued by Hayward and others. Complete scam. Stay away and agree Google should block all his websites.

Ordered a salt cell to replace my Hayward salt cell. It showed up in a box that was surprisingly flimsy considering the contents. Inside there was no padding or way to secure the salt cell, just a little bubble wrap. The cell was smashed and a large piece of the hard clear plastic was broken off. I contacted the company and sent them pictures. I told them I wasn't surprised it was destroyed based on the very poor packaging. The customer service representative responded, "its not " Salt Pool Store's " fault that your product arrived damaged. I would suggest speaking to your local fedex driver" I did not appreciate that response and told them the flimsy box wouldn't survive no matter who delivered it. Instead of a replacement I decided on a refund because I lost faith that this business was reputable. I sent it back in it's original packaging. The woman at the UPS Store was shocked when she saw how poor the packaging was. She put her finger under a label on it to peel it off and her finger went the box. We'll see if I get my refund or if I just got ripped off. My advice is to steer clear!

I’ve had the same experience as others with the Saltpool Store. My cell was defective after ~ 18 months and wanted to charge for $239 for a replacement under warranty. I could purchase a new cell for $309. There claim of a 5 year warranty is bogus. They claim a MSRP of $799 for their T9 platinum cell which they actually sell for $309. They base the 5 year warranty on the MSRP which make the warranty of no value after 3 years. If you compare to Hayward warranty of 3 years which is a NO COST replacement with any Hayward dealer. They are not a customer focused company It has taken me over 2 weeks to get to this point of them wanting me to charge me $239 for a warranty replacement. DO NOT USE THIS COMPANY

I bought a T-15 replacement cell and the first one lasted 3 months. They replaced it and that one lasted less than 2 years. When I shipped it back for $16, they sent me an invoice to buy a new one for $269 vs a brand new one for $359. So much for a 5 year warranty. Had it made it 3 years the warranty price would have been more than the sale price. The customer service and sales team were no help. Total scam. Update to my review: I requested my old cell to be sent back to me as this paid for by me originally and they will not return my emails or calls. I have reported them to the BBB as well. Their Customer Service and Sales team are by far the worst I have ever seen.

We bought a "replacement" salt water cell. It worked for 3 months. Then trying to get in contact with tech support is a joke. You have to wait for them to email you. And they will ask you 1 question per day. Stay away, don't waste your money. Scam outfit.

VERY BAD EXPERIENCE My salt cell T-5 worked only 1 year. I Sent pictures, explication and all of stuff ask by them. This product suppose to have a 5 warranty years. I shipped my cell to this Australia compagny (100$ shipping by me) with a promise to have a reparation or replacement. Finally, they sent to me an email with a super special to buy a new one Cell (Same price that I paid originally) THIEF!! Thanks a lot SaltPOORStore

This is a scam operation and the warranty they give you is not honored. Check all reviews, BBB reviews and complaints about the company before you give them a penny. Scamming consumers appears to be the norm. We have filed complaints against them with several consumer protection agencies.