SaltpoolstoreReviews of saltpoolstore.com

The 'warranty' is a scam. First of all the cell stopped working after less than two years, and after jumping through many hoops the warranty replacement was advertised 30% of the 'original price' ($890) which was nearly triple the actual price ($359). The way the warranty is set up, it would actually cost more to buy a warranty replacement after two years than to buy a new one. They don't seem to last more than two years even with careful maintenance and the warranty is near worthless. Won't buy from them ever again...

Stay away and order OEM. The products and "service" are deceptive. Ordered a salt cell generator, which leaked from the side = defective. I contacted them within a week, and they did not offer a refund for the defective unit. Their published return policy allows refunds in 30 days for defective. They sent a 2nd unit which was the incorrect model. That runs on a different AMP, which impacted the control board = damage to my pool equipment. The manager said 3x that he would request the refund exception in my case; maybe because the 2nd time affected my equipment (i.e. their negligence). I spent $50 in return shipping fees and they kept $120 for restocking fees. So, I am out $170 for trying to order a working product from Salt Pool Store. This is a dishonest business practice.

Ordered a cell and O rings. Never got the rings and the cell came damaged. They wanted me to send it back. I wss Supposed to pay to ship back. Even though I paid For them to ship to me and they sent me the damaged item. I never Got a refund for the missing items. Now they are not responding to anything. I bought another from a different company. I’m trying to get a refund.

What a rip off.. do not buy anything from this place.

This company is purposely involved in fraudulant practices. I purchased my second cell (yes I was stupid to try again) in December 2023, it was installed in the same month and stopped working in January 2024. I sent them all of the information that they requested, including paying for performance reports. They will not honor their 5 year warranty and it is impossible to leave a negative review and protect other consumers (even Google Reviews have become impossible to leave a negative review with) shame on this company (they say they are out of Australia, in fact they are from Bahrain.

SPS Management: To Whom it may Concern, Warranty: YOUR Company is a "VERY SAD" Company!!! ( I'M DONE with YOUR Run Around!") YOUR 5 YEAR Warranty is a "COMPLETE LIE" and FALSE Advertising? YOUR Product WAS JUNK / DEFECTIVE from "the day I received your Shipment from Brisbane Australia YOUR Technical Team Shipped me a Thermistor to try and CORRECT your DEFECTIVE UNIT versus Ship me a NEW Unit----"YOU KNOW YOUR UNITS are NOT GOOD!" (ISN'T AMAZING that YOUR Company had a Supposed Work around for the HOT PROBLEM??????????) I Will NEVER BUY from you again and I'll Do My BEST to SPREAD the Word: STAY FAR. FAR AWAY from the Salt Pool Store!!!!! Going FORWARD I Suggest YOU Operate as Follows: "Do What's RIGHT Despite the COST Even when no one is LOOKING!!!!!" (TRUST me it Works!) P.S. I Ordered a "NEW CELL" from a REPUTABLE Company that I previously purchased from! John J. Giacone Belton, MO, 64012

Awful company I told them exactly what model my salt system was the salesman (Tom) said yes this one is a direct fit and is what you need get it and it not compatible with my system doesn’t even have a part number on it…they will refund your money minus (20%restocking fee )if you ask me this is how they make there money !!Compay website says it’s Tennessee part came from Australia and had to send part back to Texas hummm i think this company in a whole is a scam !!!

No option to give 1/4 star. I bought a aftermarket Hayward T15 compatible cell May of 22. It lasted less than a year. I had to pay to send it in for warranty. They sent a replacement. From day one the replacement didn't read correct salt reading so I just dealt with it and had to recalibrate the cell about once a week. No not even a year later wont maintain a salt reading even for 2 hrs. I reached out for warranty info and again sent it in for repair or replacement. They send me an email saying i have to pay $267 to get my warranty replacement because the warranty is based off first purchase date. I find it suspicious that both of them that were brand new didn't even last a year. So what I give them the $267 and then a year from now it dies again. I am not the only one with this problem i see now by reading reviews on Trustpilot. I DO NOT RECOMMEND THIS STORE AT ALL. SCAMMERS