SaltPoolStore.com are the experts in salt systems and salt cell replacements, with a great range of products at the best prices.
Saltpoolstore (saltpoolstore.com) has 206 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Jay G.
They do not honor the 5 year warranty. Bait and switch. Sell the Cell for $360 but pro-rate at a much higher "retail" value 0f $890 so it is cheaper to buy another Cell than using the warranty. Do not use this company.
Niitn F.
Misguided information. Return policies of 20% for product sold with misrepresentation. Seller is unprofessional, rude and has major attitude problems. 0% customer grievance and complaint handling policy.
Suzanne Jackson H.
I wish there was a negative star rating. They would definitely get 5 NEGATIVE reviews! We purchased a replacement Hayward salt cell less than a year ago and it has already gone bad. I contacted the company and they told me it was covered under warranty. They asked me to send the cell back and provide tracking information but they NEVER sent a replacement cell. Do yourself a favor and purchase from a reputable company. They have an F rating on the BBB for a reason!
Adam F.
If there was zero I would give it
kurt S.
THIS COMPANY IS A SCAM! They told me it was a direct fit, but it does not work at all. I showed them videos of it not working and they told me to send back at my expense. I sent it back and they refused the shipment! Now they are no longer answering my emails and the phone number just disconnects without every connecting!
Trent G.
Do not buy anything from this scam company. Cannot believe I didn't do my homework. Same exact experience as every other review on this and every other website. Nobody to blame but myself.
Ker
Ordered 2 items. Never got 1 and 2nd was damaged. They wouldn’t refund me unless I paid to send back. Shipping back was $400. Refund would have been $369. They wanted me to send to Australia. Refused to discuss anything or refund me for the item they never even sent me. Scammers.
Owen D.
If you had a zero i would select it. I entered a Chat with their website: 1. I asked for their Customer Service phone number: the number they gave me (888-874-2120)was bad. 2.I asked where the PLATINUM EDITION COMPATIBLE SALT CELL FOR HAYWARD® T-CELL-15® | 40,000 GALLONS | 5-YEAR WARRANTY, was made. Crickets. 3. Read the other reviews; look at the lack of customer satisfaction. 4. Google Salt Pool Store, Knoxville, TN.
