SaltpoolstoreReviews of saltpoolstore.com

Ordered a salt cell they sent me a defective one. Made me pay to send it back. They provided the wrong address. Made me pay to ship it to the correct address. The received it found it was faulty and will only give me a store credit and not covering my shipping costs. I want a full refund and never to do business with this company again!

Scam company sent me a damaged item, lied and said I didn’t purchase insurance which was not an option through the PayPal check out. I double verified I paid with my money $15 to ship back then after two weeks of not receiving money they refund me $174 for a $249 item, this is a scam artist company selling junk products. Look at all the negative reviews. I will be calling the Better Business Bureau and filing claims.

I think they may be getting ready to go out of business because the company has changed. I bought out salt cell in 2022 and it stopped working in 2023. Under the 5 year warranty, I was able to return it and get a replacement with no problem. Unfortunately that one started leaking in 2023 and it has been a nightmare. They gave me a bad address for the return and refused the return. I sent it again and this time they have my device - but are not processing a replacement or refund! Now they have my money and my device! I'll keep fighting them though.

Yea me too, should have read the reviews, these people suck, they lie, their customer service is terrible, They made me ship the return product back to a wrong address, which they gave me, then I had to pay again to send it to another address, then they deducted $108 from the return credit. The product went bad under warranty and I was sent an empty envelop, claiming to have the repair parts in it, which they never made good.

Should have read reviews first. Purchased pool pilot cell PC-1 two weeks after I received it it started leaking. Yes under warranty but you pay for shipping $50 dollars and jump through a lot of hoops.pictures,written statement,waiting for approval,ect. Then I received the second cell and it leaked on start up. Great get to do it all over again on this one I could not get any response so I gave up. Also because of the leaks around the cells terminal it corroded the terminals inside the plug I had to buy a new cord at $80. Now I have around $400 into this mess and that’s the same price as a original oem cell. Next step report to BBB. Do not purchase anything from this company or you will loose.

Should have read the reviews! Ordered Platinum salt cell T-15 June 2024. Never worked and company doesn’t respond. Do your self a favor and don’t get sucked in by the attractive warranty. Complete scam. Buy from somewhere else so this fraud goes away

Exact same issue as everyone else. Product worked for about a year. The 5 year warranty is a complete scam - it will cost you more to have it replaced under warranty than it would cost to just buy a new one. Their response is below: Limited Warranty This generic cell carries the following Limited 5 year pro rata warranty should fault occur due to faulty manufacture or materials, under normal use and service. For residential use, Platinum Edition Salt Cells warrants the original purchaser that the equipment shall be free of manufacturer defects at the time of sale and upon examination, shall provide replacement parts or repair in accordance with the following schedule. First Year. Replacement cell supplied from our facility at no cost. Platinum Edition Salt Cells reserves the right to determine whether or not a cell will be replaced with a new or refurbished cell or repaired. Second Year. Replacement cell supplied from our facility at 30% of MSRP Third Year. Replacement cell supplied from our facility at 50% of the MSRP Fourth Year. Replacement cell supplied from our facility at 70% of the MSRP Fifth Year. Replacement cell supplied from our facility at 70% of the MSRP 1.8 For commercial use in any “regulated pool”, all parts are warranted against defect for a period of one year, without pro-ration. 1.9 The warranty may be void if the following occurs: • Damage to the unit beyond Platinum Edition Salt Cells control. • If correct pool chemistry is not maintained. • The cell is not cleaned regularly or cleaned by any other method other than by the method recommended by the manufacturer. Damage due to improper service. This warranty is applicable to workmanship and materials only and Platinum Edition Salt Cells, its agents, employees, and affiliates expressly disclaim responsibility for loss, damage, or injuries to persons or property arising from warranty failure, or installation of equipment. 1. In no event shall Platinum Edition Salt Cells be responsible for any consequential, special or incidental damages of any nature whatsoever, including, but not limited to, personal injury, property damage, damage to or loss of equipment, lost profits or revenue, costs of renting replacements, and other additional expenses, even if the seller had been advised of the possibility of such damages. Warranty claims must be initiated in a timely manner. it is calculated off the manufacturers retail price which is the price that is crossed off on the product page as its a manufacturers warranty.. It is not calculated off the sale price ..

Should have read their reviews before purchasing a replacement salt cell. The cell stopped working after 12 months and submitted a warranty claim. They sent email asking for pictures and then said that it must be sent in for testing since it was more than a year old. Paid to ship the cell using their instructions and they refused the package so it was returned by UPS. They did not respond to further emails