SaltpoolstoreReviews of saltpoolstore.com

Salt Pool Store is a joke. Paid $359 for a new salt cell with a 5 year warranty. It failed after 13 months. When I finally got in touch with them, I was told to ship the cell back to them and it would be inspected and I would be notified with the status...I had to pay $46 to ship it back to them. After 2 weeks, I had still not heard anything from them so I reached out again. About 5 days later I was notified that that my prorated warranty would allow me to get another salt cell for $267. That was a savings of $46 compared to the cost of a new salt cell. Keep in mind this is with a salt cell that was 13 months old and had a 60 month warranty. STAY AWAY FROM THIS SCAM.

They sell products with 5 year warranty but actually is 1 year and you have to shipping that could cost $40 or more, the rest remaining is pro rated up to 70%

Chlorinator failed in six months. Seller sent a heat sensor part for me to wire in instead of a replacement. Part and repair did not resolve the problems. Had examined by professional poolshop. Product had melted internally and was non rerepairable. All documented with photos. Seller insists I pay to ship failed part and then they will decide on replacement. Meanwhile I have not pool filtration. The seller has literally hundreds of complaints with BBB where they do not send replacements and other issues. Seller 'customer service' is useless and snide. Seller only uses shipping fronts in US, uses multiple addresses, not any are real seller locations. Salt Pool Store is successor to closed Compu Pool in Austrailia, also selling defective pool chlorinators since at least 2010. The product is crap and the company is worse. FRAUDSTERS!

I had the same experience! Complete scam. They show on their website an MSRP (sometimes 2X )compared to their selling price. The MSRP is bogus. But they use that price to prorate your cost for warranty claim. For me to get a replacement cell under warranty, they wanted to charge me more than their online selling price. Their reasoning is that the warranty fine print says prorate of the MSRP not selling price.

dishonest business practices - no refunds We ordered a replacement cell for our RJ-45 Circupool unit after talking to them and being assured it would fit our unit. After arrival it was obvious it would not fit. Immediately returned the unit and ask for a refund. They have denied the refund and given us store credit AND DO NOT CARRY A CELL FOR OUR UNIT. They have a Satisfaction Guarantee on refunds which they do not honor. BUYER BEWARE Order # SPS83689

As stated by many others here, the warranty on their salt cells is essentially a sham. They claim to have a 5 year pro-rated warranty, which on the surface, seems pretty good. However, if your salt cell fails within this 5 year period (and it will), god help you. First, you have to fork out your own money to send the faulty cell back to them. After that, the silence and eventual run-around starts. Once you finally get them to respond, you find out that the pro-rated discount on a replacement cell is a percentage of the inflated "retail" price of the cell. So I paid $359 for a new salt cell that they claim has a retail price of $899. Once I finally got my warranty replacement invoice for a cell that failed at the 3 year mark, they want me to pay $623 for it. So getting a replacement cell on a pro-rated warranty is almost twice the price of just buying a new one. Do not give these people your business, they are scam artists at best.

Cell failed while on vacation and came back to green pool. First temp sensor and now salt production. They want to blain my board and don’t want to deal with the warrenty. They are a scam I am claim financial as well what a mess. They must post fake reviews on their own site

I wish I could give them a negative star review but unfortunately they are awarded with one star. They have a good scam going for salt water pool owners. They scammed me out of $399 when they shipped me an incompatible salt cell and they refused to refund me my money. Their refund policy shows a refund to Credit Card, but when I asked for a refund instead of a store credit, they showed me a different refund policy which is only for a store credit. A store credit to a company that only sells salt cells, most of which are not compatible with anyone's equipment (as I've learned well after the fact) does me no good, so they basically got $399 out of me for absolutely nothing.