Safe & Sound IncReviews of safeandsoundhq.com

I shopped around for a couple of months trying to determine what I wanted to do in the way of a home theater in my basement. I decided on Polk speakers, but wasn't really sure what to get. I contacted Polk and they gave a suggestion on what to get. I looked around for a dealer and found Safe and Sound online. I chatted with Gary via the website asking about open box. He suggested contacting Dave. I immediately called Dave and explained the room to him. He suggested adding two more speakers and gave me a great deal on the package (7.1 speaker system with receiver). I received everything and installed it about a week later. After getting all the speakers installed, I hooked up the speakers and the receiver did not work. I emailed Dave late on a Saturday night and he responded quickly. He came to the same conclusion that it was dead. He shipped out a new one to me Monday morning and everything worked great once I got it all hooked up. Thanks again to Safe and Sound, especially Dave. It was a great experience all around!

Customer service was simply great! I placed a phone order and could not have been more pleased with the level of service and how conversational the ordering process was (not just a call center tech asking you for SKUs, etc). They met and exceeded all of my expectations and went out of their way to get my order to me on time. Thanks again! Highly recommend!

First, Safe & Sound has best prices I have seen for Denon Recievers. Second, Pre-Purchase Customer Service is absolutely Excellent. Conversations are domestic, so no need to speak loudly. Safe&Sound had better understanding than Denon as to how differences in product specs will impact performance and sound. And, when I decided to change order, no problem, and still shipped same day. Third, Post-Purchase Technical Service is better than some Denon, like getting Remote Control Codes not in product manual. Finally, as for the Denon AVR-X4000, all I can say is WOW. I replaced a Sony STR-DN1030 driving a 7.1 configuration with a Bose Accoustimass 15 and two rear Advent Loudspeakers. You simply would not believe its the same speakers, not only is sound better, but so is the calibration. I recommend Safe and Sound highly.

Heard about Safe and Sound on a web forum and thought I'd try them out. I was looking for a new AV receiver. I called, got immediate attention, a good price and placed my order. They cautioned that the model I ordered was not in stock, but expected in a week or two. I was not in any rush so no problem. Couple of days I got an email saying one came in and they turned it right around to me. I would definitely recommend them!

I ordered my Polk speakers and they shipped same day. I am very pleased with the service. The speakers came in perfect condition.

I have been burned by online shopping sites many times. I've purchased (or so I thought) thousands of dollars in products only to find out a site was a scam and stole my credit card information. When shopping for my home theater not only was I shopping for the lowest price I was shopping for a company that has proven to be legit. I called safe and sound many times before placing my order. Every time I called someone answered and helped me out. Every time I was on their site the chat icon was there. I felt very comfortable shopping with them. Good company good service and good pricing.

I bought a high end Parasound stereo amplifier from Dave and Mike and it was a flawless transaction from start to finish. The customer service and attention to detail was unbelievable. Their knowledge and being involved before, during and after the point of sale takes customer satisfaction to a whole new level. A job well done Dave and Mike .... highly recommended!

I ordered 5 speakers from Safe and Sound on June 23rd and they arrived on Monday June 30 all the way across the country. I dealt with David L. who was awesome to deal with. Professional and follows through! It's nice getting a GREAT deal on an open box buy from an authorized sales company. Their prices were better than EBay, plus I got the manufacturers warranty. The package was shipped immediately, and when I opened the box, it was extremely well packed. All the speakers were still wrapped from the manufacturer. I HIGHLY recommend this business and I look forward to doing business with them in the future! I don't know what position David L. holds with the company, but he is definitely an asset to Safe and Sound!