John M.
USE CAUTION while dealing with their…
USE CAUTION while dealing with their service department and especially if you are dealing with Jim Vaughn. If you are going to take the chance and let this company service your RV make sure you get upfront pricing on their diagnostic fees and the labor rate. I would ask to see a written estimate before any work is performed, which seems to be an issue for the Service Manager Kevin to do and the service writers to do. I completely understand that it takes time to diagnose issues. But what this company wants to do is overcharge you on the diagnosis and then double-dip you on the time to fix the problem. While waiting for my RV unit I witnessed many clients being told things that just didn't add up with common sense regarding their fees for repairs or diagnostic fees. Take note of when you show up and when they start to work or diagnose your concerns. Don't be afraid to question what they are telling you, and ask questions about the repair being done. There is no question in my mind that they will try and bully you, and also "Teamup" on you. Use CAUTION when dealing with Jim. In my opinion, he is not to be trusted. Kevin the service manager needs to be taught some leadership skills and how to keep his staff in check by treating clients correctly. My wife and I had issues with this RV ONE in the past. We were asked by Leaston the Store Manager to please give them another opportunity, I am sorry that we did. Jim Vaughn, in my opinion, should not be dealing with the public, and RV ONE should really look into some heavy-duty training for the service writers and also teach Kevin the service manager how to deal with employees like Jim Vaughn. As RV owners we all know how hard it is the find a place to work on our RVs, we also know how hard it is to find good people to do the work. It is the places like RV ONE here in Gainesville that make it so hard for us to trust. Again, use your gut feelings when you deal with this place, ask questions, and don't be bullied. You are sending your hard-earned money.