Rustic PathwaysReviews of rusticpathways.com

4.4227 reviews
Activities & Tours
6082 Pinecone Dr., Mentor, Ohio

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Rustic Pathways

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About Rustic Pathways

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Rustic Pathways (rusticpathways.com) has 227 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: rusticpathways.com
Website: rusticpathways.com
Category: Activities & Tours
Location: Mentor, Ohio
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 58% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Kelly C.

Apr 16, 2020

Buyer Beware-

What an extremely short sighted company. My Husband and I were planning a trip to Costa Rica as chaperones with my nephew for his school trip scheduled April vacation 2020. We paid over 5k for the 2 of us. The schools cancelled the trip because of the PANDEMIC and we were offered a voucher of 65%. After a couple weeks they offered 100% but in the form of a voucher. That is all well but we both lost our jobs (in sales) and we would like our money returned. The schools were forced to cancel by the Governor and it was 45 days prior to the trip. I contacted Rustic Pathways numerous times to finally get an email from the CEO. He explained he could only give us a voucher. 2 Adults- we do not have children (we were going with our nephew because I had lived there for a couple years and thought it would be a great experience) and we are NOT going to return next year for a trip. We do not know when we can travel again as our incomes are gone and this is completely unacceptable. I also have a screen shot of their policy that if it is not safe to travel to their area- WHICH right now is a LEVEL 4 DO NOT travel... they will provide a full refund. Funny, they have since changed their policy. I have a screen shot from March 5 2020. We are now going to the Attorney General and we are filing with our bank as well. Do NOT use this company if you do not have to. What a joke.

Response from Rustic PathwaysMay 13, 2020

Kelly - We are sorry for your frustration and to hear that you are disappointed. Rustic Pathways has found ourselves in a unique situation of liaising between both schools and individual families to make adjustments to our intended programs. Every purchase at Rustic Pathways comes with a commitment to a local community, to a significant amount of prior planning with villages, service organizations, and small businesses that support and facilitate the life-changing experiences we provide. While we're not offering refunds, we are ensuring every family is able to make use of their full voucher value by waiving any change or cancellation fees and developing new programming to address known limitations (such as ensuring we offer trips for families). Please connect with us at [email protected] so we can help you identify a way to make full use of your travel credit!