Pamela F.
Deceptive Deceptive Deceptive!
I guess I should have read reviews for Rush Truck Center before buying a truck here. What a mistake! First of all, we own a family trucking company and my son just got his CDL license and was excited about buying his first truck. We thought we found a good solid truck online at Rush Truck Center in North Little Rock Arkansas. We obtained financing and they sent out an inspector who gave the truck a good to go pass so they wired them the funds and we went to pick it up. This was a 3 hour drive one way but we thought it was worth it for a good solid truck. We get there and the truck is not as advertised because we purchased a manual transmission but we’re given an automatic transmission. When we asked about this they stated they didn’t even have manual transmission trucks on the lot. We asked why the stock paperwork inside the truck said manual and they could not explain. We told them that automatic transmission trucks are a good bit cheaper in sales price as they are not as sought after by truck drivers due to horsepower. It would appear they advertise one thing yet sell you another. This is highly unethical and I’m pretty sure illegal. False advertising! Now we move on to cranking the truck up and low and behold the DEF gauges do not work. This is a huge problem or will be on down the road because the truck will eventually go into Drate and shut down causing you all sorts of financial problems! Remember an inspection was done indicating all systems were good and no issues. Evidently the truck was never cranked during the inspection. When we bring this up they just shrug their shoulders like “Oh Well!” The truck has now been sitting in their shop for over a month and my son has not been able to do the first load with it! What a disappointing way for a young driver to get his start with being a semi truck owner. This has been a horrible experience! We have had to plead, annoy, threaten and whatever else it takes to even get them to do anything. I am ready now to just tell the loan company to retrieve their funds and I will purchase my son a truck from a reputable dealership because with everything they have done thus far, I don’t trust them at all! They have not given me any reason to and don’t really seem to be apologetic about any of it! Do not buy a truck from this company because I promise you will regret it!!!!!