I get the running diet and I still waiting for my running plan that happened 2 weeks ago. I send e-mail and nothing. To me is a dissaster
Response from Running.DietApr 12, 2021
Hello!
Our support team has got in touch with you about your case.
We are looking forward to your reply.
Take care.
Running Diet's Team
PG
Paige G.
If I could give zero stars I would
ETA: The only response I’ve gotten was the reply here. Legitimately the worst customer service I have ever received.
If I could give zero stars I would. I canceled minutes after subscribing when I realized I subscribed to the wrong company. Too quick to pull the trigger on my part. They said multiple times their refund policy was to only give a 50% refund. I could not find anything stating that in anything published. I paid through PayPal and attempted to dispute it. It was even denied through PayPal. I then emailed back and now they’re saying they cannot refund me ANYTHING because of the dispute with PayPal. I’ve requested a supervisor’s contact information but I’m sure I’ll never get it and even if I do it will take days for “Martin” to respond with some generic broken English response.
Response from Running.DietApr 12, 2021
Hello there.
It seems that you have issued a dispute on Paypal and lost it.
Unfortunately, we are unable to reverse the charges after the initial dispute with PayPal.
Have a lovely day ahead.
Running Diet's Team
EH
Erica H.
What plan? I see no plan! Just a swarm of spam
I paid about 26 hrs ago. Running Diet confirmed my order in an email, telling me that it could take up to 27hrs to personalize the plan. After work, tonight, I went to my inbox, to find a handful of 4-5 spam emails in my inbox, trying to get me to buy more features. One email questioned why I hadn't opened my "plan", yet. When I clicked the access link, I saw no "plan". Just a note that tomorrow would be a "rest" day, an article about running shoes (which didn’t tell me anything I didn’t already know), an "inspirational" quote, and an ad yet again, to buy more features, that took approx. 25% of the page’s content. There doesn't appear to be more to the "plan" than this. I sent an e-mail to customer service, asking for my money back. Very disappointed and disillusioned. Who needs more spam? Nobody. Oh, and I'm disputing the charge on my credit card.
Response from Running.DietMar 26, 2021
Hello there.
Our support team has replied to your inquiry. We are really sorry for the inconvenience.
Running Diet's Team
VO
viviana O.
Pésimo
Pésimo, te venden que vas a recibir un plan y en realidad si fuera para lo que me enviaron lo hago yo
Cero profesional, además que preguntan temas de alimentación para posterior cobrarte extra ese rubro
Me acaba de llegar el Plan , no llevo ni un día con quien pudiera pedir el reembolso?
Response from Running.DietMar 26, 2021
Hola a todos.
Nuestro equipo de soporte ha respondido a su consulta.
Que tengas un hermoso día por delante.
Equipo de Running Diet
AN
anna
terrible customer service
Wouldn't issue refund despite issuing request <24hrs after subscribing. The people writing the content clearly don't speak English well and it makes anything written and communication very difficult. They're located in Lithuania and it shows. Terrible customer service, crappy product with difficult to read information.
Response from Running.DietMar 26, 2021
Hello there!
Thank you for reaching out to us.
We will try to find you via the "find reviewer" option to gather specific detail about our case.
We are really sorry for the inconvenience.
Looking forward to your reply.
Have a great day!
Running Diet's Team
SH
Shilpa
Have been trying to get in touch for…
Have been trying to get in touch for cancellation of subscription and refund but there's no response what so ever. Pathetic customer service.
Response from Running.DietMar 17, 2021
Hello there!
Thank you for reaching out to us.
We will try to find you via the "find reviewer" option to gather specific detail about our case.
We are really sorry for the inconvenience.
Looking forward to your reply.
Have a great day!
Running Diet's Team
JM
Jessica M.
I should have trusted the poor reviews…
I should have trusted the poor reviews written here before mine - Running.Diet scams you out of your money. Minutes after ordering, I decided I wanted to change to a 3 month subscription instead of a 6 month subscription, so I emailed customer service. It took two emails and four days before they replied, saying that they are not able to change my subscription. Not to mention the app is very impersonal and clunky. Don't make my mistake!
Response from Running.DietMar 26, 2021
Hello there.
Unfortunately, we are unable to modify your subscription. We clearly state, that before ordering your product you should really make up your mind on the length of your subscription since after the order is already placed, there is not much we can do to alter it.
Take care.
Running Diet's Team
BA
Bart
Just a simplistic website
Just a simplistic website. I never received an email from them or a diet plan. There is no app, or interactivity. I think it’s a hoax as there is not enough there. I don’t advise to use this.
Response from Running.DietMar 5, 2021
Hello there!
Thank you for reaching out to us.
We will try to find you via the "find reviewer" option to gather specific detail about our case.
We are really sorry for the inconvenience.
Looking forward to your reply.
Have a great day!
Running Diet's Team