Hello.
Thank you for contacting us.
We are sorry to hear that our reviews frightened you.
We do hope to redeem ourselves in the future.
Take care.
Running Diet Team
EH
Erin H.
I would give a -5 if possible
I would give a -5 if possible. Terrible customer service. Fraudulent charges. Won’t cancel your account until you file a dispute with your credit card company. I don’t write bad reviews, but I can’t help but warn people. You will not get a valid plan, they will not honor a refund if requested, and you will charged every 3 months even after you request a refund and to cancel.
Response from Running.DietSep 9, 2021
Hello.
Our support team has contacted you regarding your case.
Let us apologize for the inconvenience.
Running Diet Team
CM
Connie M.
Do not buy Joggo
is not an individualized plan, did some kind of evaluation without telling me to link up GPS first, keeps glitching out when I am fast walking, and really is nothing more than a page telling you what to do. Complete waste of money.
Response from Running.DietSep 9, 2021
Hello there!
Thank you for reaching out to us. We will try to find you via the "find reviewer" option to gather specific detail about our case. We are really sorry for the inconvenience.
Looking forward to your reply.
Have a great day!
Running Diet Team
JV
Jessica V.
Misleading, Generic and A Scam.
* Edited after dealing with Joggo team
I was looking through Facebook when this ad came up. It seemed good, so I went through and added details for a "personalised" running plan. I wasn't going to take up the extra payments that popped up repeatedly, and my final total was $66.
The website did not mention a business location, nor did it make it clear anywhere during the check out that I would be charged in US, not Australian, dollars.
Any other business I've ever bought from either has a clear message that the price in USD, or changes the total to Australian dollars.
This app did neither, and it wasn't until PayPal charged my bank account that I realised I'd been charged nearly $100 AUD - a price I couldn't really afford.
I sought a refund, and PayPal asked for proof of my subscription. Because Joggo did not issue adequate documents, PayPal declined my dispute. So I sought a refund through Joggo, who informed me that since PayPal sided with them, they were not required to do anything.
Edit to add: when I complained, they blocked me on social media and deleted my Google Play review.
Do NOT waste your money on these scam artists!
Response from Running.DietOct 22, 2021
Hello.
Thank you for bringing this to our attention.
It seems like our support team has resolved your issue.
Have a lovely day ahead.
Running Diet Team
RR
Rebekah R.
It's a load of bull
It's a load of bull. Don't trust this company. They send you plan and charge you $66. It's not an app, it's just a link to a webpage. That's it. Then a year later they will charge your card again without warning. If you do not continuously use the link, you lose access to it. So I have not used the plan since September 2020. It was too hard to use and required too many cross references between the PDF and the webpage. Finding information about customer service is buried deep on the website. If you want a refund for the sneaky re-subscription fee, they will only offer 50%.
Response from Running.DietSep 9, 2021
Hello.
We are really sorry for the inconvenience.
However, we have a strict refund policy. Thus each case is evaluated by our customer support agents and responded according to our policy.
Please accept our sincere apologies for the fuzz.
Running Diet Team
KS
Kiersten S.
This app is a scam to get you on a…
This app is a scam to get you on a recurring payment you cant cancel.
Response from Running.DietSep 9, 2021
Hello.
Thank you for contacting us.
It seems like your subscription has been cancelled and you will not be charged in the future.
Please let us know if there is anything else we can help you with.
Running Diet Team
GA
GEAY A.
Bonjour,
Attention!!
J'ai été prélevée le 11 aout de 9.80 et 27 € sous l'enseigne Joggo alors que je ne suis plus abonnée. J'avais déja fait la demande mais apparement ca n'a pas été pris en compte. C'est pas sérieux!!!
Et je demande à l'équipe de me résilier de suite!!
Response from Running.DietSep 9, 2021
Hey.
Nous sommes vraiment désolés pour le désagrément.
Notre équipe d'assistance vous a envoyé une lettre afin de trouver une solution.
Prends soin.
L'équipe de Running Diet
TE
typhaine E.
Je viens d’être prélevée pour un…
Je viens d’être prélevée pour un abonnement que je n’ai pas sollicité par « Running diet ». Je ne sais même pas où trouver ce site pour demander une annulation. Je ne voudrais pas avoir à me retourner contre eux mais je trouve ça inacceptable.
Typhaine Emmeran
Response from Running.DietSep 9, 2021
Hey.
Il semble que notre équipe d'assistance vous ait répondu avec une solution.
Nous attendons votre réponse.
Prends soin.
L'équipe de Running Diet