AlisonC
DONT RISK IT!!
Oh please do not do what I did and throw away your money purchasing from this company. They are a US company but don't ship from the US - they are just a drop shipping operation from China. My quilting templates were supposedly delivered last week - but I never received them. OK - that can happen, but their response: that it was either I had the wrong address or wasn't at home (neither is true - I was home all day on the day it was marked as delivered). They told me to contact the courier myself. But Yun Express is a Chinese company with no email or phone number or customer support of any kind. I emailed Runmdeal to ask how I could contact them. No answer. I don't have a problem with a company being a drop-shipping company but they should be more transparent about it (they avoid all mention of shipping direct from China on social media even when directly asked) and if it goes wrong, they should have a better way to deal with it than to tell the customer essentially "tough luck" and provide no other help or information. If they suddenly come through and provide a better solution to this problem, I will update this review, but for now I could not be less happy with their service and if the situation doesn't change, will escalate to my credit card company and report them to the FDC.