Heli R.
Until you haven't sent your papers to…
Until you haven't sent your papers to them they are really interested working to get your taxes back - once I did everything what they asked for, didn't hear about them anymore.. For this - later I got an answer that happened because of the holidays - as a customer I got a feeling I got fooled. I decided to cancel my contract with them and had to do it everything by my own with the tax office in Austria, and it was definitely worth it. I ended up getting double amount of the tax back as what they calculated for me. I don't recommend this place to anyone - it's more worth to figure it out by your own that use service of them. And if its because of the language better to ask help from somewhere else, pretty sure thats gonna be cheaper option. It's also interesting that it's not possible to leave reviews in Google or either on Facebook for them. Looks like there is something to hide - otherwise if your service would be excellent you would give customers an option to leave a review to different channels.
Response from RTTAXApr 6, 2023
"Thank you for your feedback and we apologize for any inconvenience or misunderstanding our Tax Refund process may have caused. We are constantly vetting and improving our customer service experience and are always open to your feedback! Please do not hesitate to contact us via email at [email protected] if you have any elaboration on your feedback and/or require any further assistance. "