Christopher A D.
Liars and cheats
Meh! Sent clear photos of what I had(serial numbers visible and condition). I have great camera. Anyways got a pricing texted to me and I responded confirming what they would give me for my cat converters and they acknowledged. I have it all documented. So, I ship out as they sent me shipping label. I took photos as I packaged. Stayed in communication as it processed thru shipping. Now the kicker is….when they got my cat converters they now offered me 100 less and told me they were mistaken. No fault is mine. LUDACROUS!!!!! Kinda held my stuff hostage and insinuated “take it or leave it”. DO NOT USE THIS COMPANY. It’s BS!!!! They say free shipping and handling but it is not. 1st & last time. Could of just sold locally and no headaches. GEEZ! How do companies stay in businesses doing stuff like this. BAIT AND SWITCH. UGH!! Maybe I’ll talk to my lawyer and get more than 100 dollars back. They’ll learn not to eff with people.
Response from RRCats.comMar 28, 2023
Chris, sorry to hear you weren't happy with our services. However, after reviewing your ticket it seems we found where the confusion is. You originally sent us only one serial number for a converter you needed quoted. When we received TWO from you, one of them was not the one we quoted so we had to do a price quote for that different unit. While some converters may look the same we price them based on recovery - so the different unit you sent us was a lower value.