Matthew K.
Caveat emptor: lovely jeans, lousy service
I worked in retail, I know the fit model these jeans are based on can't possibly work for everyone so I wasn't surprised when I had to return them twice after trying different sizes and styles. What I was surprised by was how dismissive the customer service rep and the owner have been as I've sought help. I requested a refund and after several back and forth emails was informed I'd purchased sale items that can't be refunded, was even told, "unfortunately this is our policy." OK, missed that small print - you should make that more evident to purchasers. How about a store credit? Nothing in the policy prevents that. Took to emailing the owner, Manuel, directly. Over a week later, still no response. So I'm donating brand-new jeans to Salvation Army and writing off RPMWest. Congratulations, you defeated a return customer and kept your $200! Good luck with that strategy, you will desperately need it.