Royal Neighbors of AmericaReviews of royalneighbors.org

This company does not answer it's phones for claims. After two different times being on hold for 2 hours and 38 minutes, the phone call is cut off. I had sent in a claim for a family and then after days of nothing i called and find out it's the wrong paper work. I get the right paperwork and fax it in. Again days go by, I call again. I sent to the wrong fax. I send to the correct fax and mail it in. I am now being told I have the wrong paper work again. I now have to call a grieving family to sign another set of forms. The two main jobs of this company is to take money from people and then pay their expenses after they pass and are currently rocking at 50%.

They "lost" a check for $416.50, cancelled my policy. I had to pay hundreds to re-instate it. Then they "never got" another online payment even though it cleared my bank. How does a life insurance company lose more than even one payment?

Very useless company they will lie to you and take your premiums and keep postponing the pay out. They wrote 75+ yr old father in law burial policy he died almost a year ago they have delayed paying anything. Told the dr they wanted copies of his medical records for 2 years then claim they can’t get them. The dr office has them waiting but royal won’t pay for those records. They want us to. They knew everything that was wrong with him from day one. I wouldn’t insure a dog with these crooks.