Deep Cycle Leisure battery. Terrible customer service.
The battery was bought to support a small line of electric fencing for a few sheep. For the first couple of weeks it was excellent but after 3 - 4 weeks (very short time time for this set up) the low warning light was flashing.
Brought it home to charge, it did not, in-fact it went completely flat.
I contacted company, they suggested I sent it back at my own cost (quite a weight)
I disputed this and they sent me a huge questionnaire. One of these question was what it the battery was giving on that day - the answer - nothing. The day it was brought home to charge it still had a small charge.
This immediately prompted a reply of it is all my problem and they will not replace it.
I feel this is an appalling response. I have purchased a battery from them before for the same use and it has been great fro 5 years! I have been farming for 25 years and am quite capable of use an electric fence in a proper manner.
It has also been really difficult getting a response from them, I am still waiting to hear from Both the supplier and Amazon for a resolve of this problem. Its been going on for well over a month now!
HB
Hank B.
Royal Battery of Palm Bay is terrible!
Royal Battery of Palm Bay is terrible! First of all they have insane High prices! Almost everything sold at this location is 2 to 4 times what you can get it for on a normal internet e-tail site. Then, the worst part, THEY DON'T HONOR WARRANTIES! There is absolutely terrible customer service at this location! When you have any problem with you battery expect to be hassled nonstop by the manager Gary. He tries to blame you for dropping the battery after a quick 2 second glance at it. Then he tries to make you feel guilty you even brought the battery in to be tested and that hes being bothered to even deal with this. I brought in 2 x BRUTE FORCE PURETRON AGMBPL31S batteries 2 months ago and both exhibited signs of cell failure as the batteries after a full charge would go from 13.2V to 8.1V after only 2 hours of load....sometimes they would die after no load even and just sitting for 5-6 hours. So, after my "nazi-like" interrogation by Gary he reluctantly warrantied 1 battery. I took the other battery to two different automotive stores that tested the other battery on 2 totally different testing machines and the other battery failed badly on every tester at AutoZone and Discount Auto in Sebastian. I go back To Gary at Royal Battery and he quickly dismisses the auto shops battery testers as "junk". He says this other battery looks ok and promises to load test it again over Labor Day weekend. The tech calls me after the holiday and states ."YES, the battery is bad and failed on both our machines". I said GREAT!, glad you finally believed me and see that these batteries were both just bad. I ask if I can then pickup a new one. "Oh, he says no because your battery is only 2 year warranty and is out of warranty". I say what?? This is a 3-4 year $400 commercial battery! He says no....but he'll check it more. I then text him from the manufactures pages that this battery does have a 4 year warranty ( I mean honestly, should a customer have to show a company the warranty specs??, what is wrong with these people??). So 15 minutes later, I get the call from the tech, Yes your battery is under warranty but your battery is damaged and so the manager Gary says" NO replacement!" I was flabbergasted! The battery was installed by SeaVee in April of 2018 and was never taken out of the boat until it was brought to Royal. So how could it be damaged?? And, why would they even test the battery if it was damaged?( I attach a picture of the battery on google and yelp..)These fools act like I am taking money out of their personal pockets! I have never dealt or been involved with such a thing in my life! And then being treated so rudely and denied a warranty claim on an obviously defective battery! Fortunately SeaVee is having Royal Battery in Miami replace the battery for me. Sure I have to go to Miami but at least a customer is being treated fairly. They also could not believe what I had to endure to deal with a simple warranty claim. Stay away form this place as you may get treated ok on the purchase but expect to be treated like liar and scammer if you ever require a warranty service. Also, never buy this Brute Force Brand Battery..it is complete junk! I know thousands of people in this town an word will get out on this location and how they treat customers of Royal Battery.
