David C.
Buyer beware - no delivery, no tracking
I placed a preorder with Rossie Viren on June 23, 2026 for a small men’s wallet and paid USD $188.82. The stated shipping timeframe was 7–45 working days. That deadline has passed, and I still have no tracking number, no confirmed shipping date, and no clear update. They even offered me a different wallet instead of confirming the status of the one I actually ordered. I clearly stated that I still wanted my original product, but my latest emails have gone unanswered. The communication and fulfillment have been extremely disappointing. I paid for the product in full and still have not received what I purchased, nor have I been given reliable information about when it will be delivered. At this point, I do not even know whether I will actually receive my order, which makes this more than just poor customer service — it has become a very concerning situation involving paid merchandise that has not been delivered. Update - September 10, 2026: Rossie Viren has now confirmed that they are unable to provide the small wallet I originally ordered. They offered mea long-wallet version instead, but it does not meet my needs in terms of size, functionality, and style. I would like to clarify that my decision is not related to the price or value of the alternative offered, but solely to the functionality of the product and the purpose for which I originally made the purchase. I have therefore requested a full refund of USD $188.82 to my original payment method and I am currently waiting for confirmation that the refund has been processed.
Response from Rossie Viren Exotic Leather HandbagsSep 10, 2026
Hi Dear Customer, Re: https://rossieviren.com/products/genuinepearl-stingray-leather-bifold-small-wallet-for-men?_pos=10&_sid=912e42eb1&_ss=r Thank you for your email. We are sorry to tell you that we only can provide the long wallet with woven pearl stingray leather now ,but you can decide any of inside style for this wallet . In fact ,the cost of this long wallet is expensive than the short one . We are sorry we only can get this woven stingray leather material for long wallet althrough we wait for long time also . if you cannot accept it ,we can refund you as we told you before . If you can accept it , you can decide which style of inside lining you prefer.,we can make for you .Thank you for your understanding.




