Rosetoyofficial UsReviews of rosetoyofficial-us.com

Response from Rosetoyofficial UsJan 10, 2026

Thank you for sharing your feedback. We take accusations of counterfeit products very seriously and would like to clarify that rosetoyofficial-us.com is an independent and legitimate online store, and all products sold on our website are sourced through lawful supply channels and undergo strict quality checks before shipping. At this time, we have not received any direct communication, order number, or refund request from you through our official customer support channels. Without an order reference, we are unable to verify the purchase or investigate the issue properly. We strongly encourage you to contact our support team directly so we can review your order details and resolve this matter fairly. If there is any issue with your purchase, we are committed to working with you in accordance with our refund and return policy. Please note that public accusations without verification do not help resolve the situation. Our team is always willing to assist customers in good faith and provide clear solutions when contacted directly. You may reach our support team via the contact information listed on our website. We look forward to resolving this matter promptly and transparently.

Response from Rosetoyofficial UsJan 10, 2026

Thank you for taking the time to share your experience. We’re sorry to hear that you’re dissatisfied, and we’d like to clarify a few points so this can be addressed fairly and transparently. First, we do not steal customer funds, nor do we ignore legitimate after-sales requests. When customers report a product performance issue, we may request photos or videos solely to verify the problem and avoid unnecessary returns, which is a standard practice for many online retailers. This process helps us determine whether a replacement or refund is appropriate. Regarding charging time and performance: charging duration can vary depending on the power source used (wall adapter vs. USB port). However, if a product is confirmed to be defective or not functioning as described, we do offer resolutions in line with our warranty and return policy. At this time, we are unable to locate your case based on this review alone, and we have not found any unresolved support tickets matching this description. We strongly encourage you to contact us again directly using the email listed on our website and include your order number, so we can review the conversation history and resolve this properly. We are a legitimate online store and take customer feedback seriously. Public accusations do not help reach a solution, but we are always open to resolving genuine issues in good faith. We look forward to assisting you and clearing up this misunderstanding. — Rose Toy Customer Support

Response from Rosetoyofficial UsJan 10, 2026

Thank you for sharing your honest feedback. We’re sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to respond. First, we want to clarify that we do not post or manipulate fake reviews. All reviews displayed on independent platforms are submitted by real customers, and individual experiences can naturally vary based on personal preferences and expectations. We encourage prospective customers to read a range of feedback to make informed decisions. Regarding shipping, delivery times may vary depending on location, customs processing, and carrier conditions. While we strive to ship orders as quickly as possible, occasional delays can occur, and we understand how frustrating that can be. As for product performance, the Rose Toy is designed to be discreet and gentle rather than extremely intense. Sensitivity, noise perception, and vibration strength can feel different from person to person. That said, if a product is not performing as intended or arrives with a defect, we do offer after-sales support in line with our return and replacement policy. We are unable to identify your order based on this review alone. If you’re open to it, we invite you to contact our customer support team directly with your order number, so we can review your case and see what resolution may be available. We take all feedback seriously and are continuously improving our products and services based on real customer input. Thank you for taking the time to share your experience.