Emma B.
Rose Inc
I live in Australia and I order one product from Rose Inc and the last order I placed never arrived. Its been over a month and they refuse to give me a refund. They wont call me and keep delaying the process. I'm a loyal customer and this service is disgraceful. Very upset. I won't be ordering again
Response from roseinc.comAug 29, 2025
We’re truly sorry to hear about your experience and completely understand how frustrating this must have been. We always want our loyal customers to feel supported, and I apologize that this situation has caused you so much disappointment. When we ship to Australia, parcels can sometimes be held by customs for inspection, and unfortunately we are not always notified when this happens. I’ve checked your order and can confirm that a refund has already been processed. In addition, we’d love to make this right by sending you replacement items. Please reach out to our Customer Care team at [email protected] and they will be happy to arrange this for you. Thank you again for your patience, and for being such a valued customer. We hope to restore your trust in us.