RoomongoReviews of roomongo.com

Roomongo had the best rates for a sudden hotel stay we needed for our business trip. Patrick double confirmed our stay before we arrived, and I also called the hotel to confirm. Rates were better than anywhere else and I'm definitely using them for my future business trips. I stay in hotels 10+/year, so finding such great deals like roomongo rates is hard to come by! we are also using them for a big group trip to Hotel Xcaret and I've already talked with hotel concierge about our confirmed room upgrade, tours, and everything else. I can't wait!!

Amazing service, they reconfirmed within 24 hours of booking and 24 hours before arrival. Arrived at the hotel and no issues checking in, pricing was about 20% less then anywhere else, super easy platform to use

Great prices and response time. I was a little sketched out at first, but was able to call the Xcaret resort within 24 hrs of booking to confirm my reservation.

Easy to use! Booking was simple. Got confirmation that they directly spoke with the hotel (even provided name of employee) to confirm booking.

Where to begin! I'll just get it out of the way: 100%, 5 stars for Roomongo, particularly their customer support. The browsing and booking experience is fast and easy, and their prices are very competitive. For our trip, we booked at a location that does offer a "member discount" if you are a referred by a member of the hotel group. Only downside is once you're at the hotel, you have to sit through a high pressure, 90 minute+ sales presentation. I believe the member discount would still make it worth it, but with Roomongo, we were able to book for almost the exact same price as the member discount, but there will be no sales presentation waiting for us when we arrive! On top of that, they beat out Costco's prices for the same trip by a good 20%. They also offer future sales protection, meaning that if there is a sale down the road between now and our trip that beats what we paid, Roomongo will match it and refund the difference back to us. Really the highlight has to be the excellent customer support I received. I had reached out to ask a few questions prior to booking, and the rep I worked with was very quick to email back with a detailed response. Not only that, he emailed multiple times with additional updates and useful information. When I went to book, I was unable to do so, there was a glitch of some kind on the backend that prevented me from doing so. The rep was quick to respond and assign the issue to one of his developers; he NEVER left me in the dark regarding what was clearly their issue. They managed to resolve it very fast, even gave me a little extra back for "my troubles", which was the icing on the cake. Then I was a dope and ended up booking the wrong room in the wrong section of the hotel (this resort has 3 hotels). The rep said "no problem" and quickly changed the details without me having to do anything! By the next morning, the rep had reached out to our hotel to "double confirm", as they call it, and we are all set for our trip. I work in customer support myself, and this is the type of experience that turns someone into a loyal, returning customer. Obviously it would have been "preferable" had there not been a glitch in the system (these things happen) that prevented my initial booking, but the way they handled it is honestly what I will remember. I will be booking with Roomongo whenever possible, highly recommended!

Always seemless booking!

We absolutely love using Roomongo to book all our trips. The site is so easy to navigate! The customer service is above and beyond! The room prices are great. The most recent trip ( this was our 5th time using roomongo) last week to Naples, Fl the rates were better than any other travel/booking site! Highly recommend !

I never heard of Roomongo and was a little leery about booking with them because the prices were so low. Well to my surprise, they have prices that can't be beat. I booked my first trip and WOW, I saved over $800.00. I couldn't be leave it! Since they saved me money, I decided to extend my vacation and booked 3 more nights at another resort. Again with an awesome price. I will now book all my vacations with Roomongo from now on. Thank you guys!