Customer in C.
Decent Merch - Extremely Poor Service
Decent merchandise; it’s basically as advertised in terms of quality and expectations however the customer service is extremely poor. I placed 3x separate orders and the fastest to arrive was 1month, which strikes me as a long time to simply press and ship a medium AC/DC shirt. One shirt was lost completely in shipping and the reason I’m awarding two stars rather than one is because I received a refund after 7 weeks elapsed and I submitted an email inquiry. The customer service replies (when they do occur) are cold, bland, unapologetic, impersonal, and offer no helpful insight or situational context for resolution. I do not recommend this site/company. There are other merchandise companies to use.
Response from RockMerch.comJan 7, 2022
Thank you for your note! Some of what we stock is special order and it takes longer to arrive, especially with shipping delays that are out of our control. If you view our replies as impersonal, we do apologize for that. We care very deeply about the experiences of all of our customers. We keep our emails simple since we receive inquiries from the entire world. As you can see, we stand behind every order and if you give us another try, we are certain that your experience will be better. Best regards, RockMerch 🤘