Michael B.
Not fully honest on their selling…
Not fully honest on their selling practices. Can't recommend, awful customer service
Response from RockMerch.comJun 17, 2024
We have asked Trustpilot for more info.

RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘
RockMerch.com (rockmerch.com) has 495 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Showing 131 reviews with 1 star · Clear filters
Michael B.
Not fully honest on their selling practices. Can't recommend, awful customer service
Response from RockMerch.comJun 17, 2024
We have asked Trustpilot for more info.
Fallon L.
I ordered two shirts and when the packages arrived there was only one of the two. I contacted you guys 15 times explaining what happened and I have not yet to get a reply.
Response from RockMerch.comMay 8, 2024
Hi Fallon, We checked with the customer service team and the one item that was out of stock was refunded on March 8th and we had emailed you about that. Sorry for the inconvenience. We also reforwarded the emails that we had sent previously. Please check your junk/spam folders since it appears you are not receiving our emails. Thanks! RockMerch
Jill N.
Just that the company told me they use one shipping provider but ended up using another one so I didn’t receive the final purchase sale in time for my event
Response from RockMerch.comMay 4, 2024
Hi Jill, We apologize for your experience! We appreciate that you are our customer and hope you give us another try! RockMerch 🤘
Patrick D.
I requested a refund and was told, “No!”
Response from RockMerch.comApr 10, 2024
Thank you for your review RockMerch
Consumer
I made a purchase almost 2 weeks ago which my credit card has been charged and the order still has not shipped. I no longer need or want the merchandise and I’ve sent emails to cancel but have received no response. Communication is poor with email the only way to contact.
Response from RockMerch.comMar 26, 2024
Thank you for your review. Sometimes responses go to junk or spam boxes. We reply to all emails within 24 hours. Can you please check. RockMerch
Lisa G.
I emailed over and over asking to change my order to a different size ,never received anything back but “order was shipped” after about 4 weeks .. extremely dissatisfied will never order anything again
Response from RockMerch.comMar 17, 2024
Thank you for your review! We appreciate the feedback! RockMerch
Gaizka Perea L.
MEGA late delivery, I sent an email to complain about it and possibly return the item, never got a reply.
Response from RockMerch.comMar 5, 2024
Thank you for providing feedback. We appreciate it! RockMerch 🤘
Lori W.
I emailed and called twice to ask that my order be changed and the wrong item was still sent anyway. Super disappointed!
Response from RockMerch.comMar 4, 2024
Thank you for taking the time to review us. We appreciate it! RockMerch 🤘