RockMerch.comReviews of rockmerch.com

I've had a terrible experience with RockMerch in the past two months whereas it was previously reliable and good value. Half the goods didn't arrive. Track n trace says things were delivered but weren't. Some T-shirts were not what I ordered. Response from the firm (after several attempts to get one) was just a repeat of the unhelpful ignorance described in other reviews. The tracking system used needs rectifying and the correct T-shirts need to be packed in the first place. The T-shirts ordered that did actually arrive were all sent in separate parcels and each then needed EU import tax paying for the entire order as they were sent into the EU from the US or UK with the value of all items rather than just the one contained in the packet on display for customs. The import tax was consequently higher than the t-shirts cost. So far I've paid €75 in tax for a €50 order and not everything has arrived yet so I can expect to pay more if the order is ever delivered. There should be a warning about this additional cost on the website. The whole order could've been sent in one parcel then I would not have needed to pay taxes on each part of the order. The Customs use the value displayed by the firm on the packet. I'll not use this company again because of this and I know other UK based firms are losing more customers here in the EU because of this Brexit boost.

very unhappy you mailed my 117 dollar order to wrong address so i cant be happy!

Always sold out of everything interesting in my size. Small sizes only for the best T's, not everyone is a little boy. How about stocking some big boy sizes.