RockMerch.com Reviews | Read Customer Reviews of rockmerch.com

RockMerch.comReviews of rockmerch.com

3.5495 reviews
Books & Magazines

RockMerch.com

About RockMerch.com

RockMerch is the real deal. Every item we sell is Official and Authentic. Our number one goal is 100% customer satisfaction on each and every transaction.We have become a leading merch site primarily from repeat customers and excellent referrals, which we thank you for! We stand behind each and every order 100 percent so if you feel you have not heard back from us, please check your spam or junk folders and we promise you we have never ignored a single customer! 🤘Working with industry-leading authentic and licensed official merchandise suppliers, we can provide visitors the complete record store experience. Your purchases at RockMerch support the artists. Our vinyl department has tens of thousands of vinyl records, turntables, and vinyl accessories ranging from Rock to EDM to Country to Soundtracks.Our apparel department has a t-shirt, hoodie, bandana or tank top for virtually every band or artist that has made a mark on popular culture. Our apparel comes in all sizes – for babies, kids, men and women, including larger sizes up to 5XL. We have a near-infinite selection of official rock paraphernalia & pop culture merchandise to choose from including posters, games and more.We welcome you to visit us at RockMerch.com and we know you will enjoy our products and excellent customer service. 🤘

RockMerch.com (rockmerch.com) has 495 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.

Website: rockmerch.com
Category: Books & Magazines
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: April 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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RockMerch.com reviews

Showing 131 reviews with 1 star · Clear filters

Marie V.
Mar 5, 2022
The merchandise itself is awesome but...
The merchandise itself is awesome, but the shipping rate and the customer service are awful. I ordered a t-shirt in November, and it didn't come until the end of January. Despite my attempts to contact customer service via email and my phone, and never received any information.
Response from RockMerch.comMar 5, 2022
Hi Marie, You could have stopped at "The merchandise itself is awesome" and we would have been OK with that! 😀 Seriously, we do apologize for the long wait time but the items you ordered were Special Order and on top of that there were extra long shipping delays over the holidays. We did reply to you to give you a status and either the emails went into the junk mail or were otherwise blocked. We respond to all the inquiries we receive. Excellent customer service is very important to us. Right now, even our Special Order items are turning around in about a week so we hope you give us another try, especially because you like our Merch! Peace and Love, RockMerch 🤘
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Patrick D.
Mar 4, 2022
No returns, and pricing was not disclosed as US dollars. Terrible, I do not recommend.
To be clear returns are only offered as store credit. That is a garbage return policy, which you blamed the musicians for. USD was only presented on the invoice. This is a review for RockMerch.Com, not any other site.
Response from RockMerch.comMar 4, 2022
We do allow returns and do price in US Dollars on our website so this appears to be a review of another website and is not reflective of RockMerch.com.
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customer
Mar 4, 2022
Never again
Never again. It took weeks for part of my order to ship. I asked to have it cancelled and they refused. Had I known it would take a month, like it should have stated, I wouldn’t have ordered. So they tell me I can make a return after I receive it at my expense. No. There’s many other rock shops
Response from RockMerch.comMar 4, 2022
Dear Customer, There are very few sites on the web that offer genuine official band merchandise and, of those, we offer the greatest selection and best customer service. We noted on the site that your order was a special order and we would have been happy to refund it for you, even though you placed a special order, had you requested it but per our policy you cannot keep it and also request a refund. Sometimes getting something that is genuine and high quality, especially when it is custom ordered just for you, can take a while, but it's worth it. Just note those items indicated "Special Order" on the website are not best if you need something right away. We look forward to seeing you again soon! Best regards, RockMerch 🤘
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EA
Mar 3, 2022
4 week delivery with part of order cancelled
Placed an order near the beginning of December for the holidays. One of three items arrived around 4 weeks later, another week later. The third was cancelled and refunded without any consideration of sales tax. It would seem they are fulfilling order from another source, NOT based on a current, physical inventory. I understand this isn’t Amazon, but do better.
Response from RockMerch.comMar 3, 2022
Hi EA, The items you ordered were noted as Special Order on the website. To the best of our knowledge, we have the largest source of actual Official Rock Merchandise on the planet (More than 50,000 Products!) and some of it takes a while to obtain which we tell our customers up front right in the product name and description. We refunded you for the item that we could not provide to you, but that was unfortunately out of our control. As you can see, we stand behind every order 100%. As the customer, you can certainly give us whatever review you like, but we don't think the rating you gave us fits the actual circumstances of your order. That being said, we welcome you to come back to the site anytime and give us another try now that you know that some of the items are Special Order. Peace and Love, RockMerch 🤘
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WeRfreaks
Mar 1, 2022
Shipping took FOREVER and I never even…
Shipping took FOREVER and I never even got a email with a tracking number. I will never order anything from here again
Response from RockMerch.comMar 1, 2022
Dear Customer, We reviewed your order. It was a special order as noted on the website and shipped well within the time frame of special orders, so it was actually delivered early. We sent you an email with a tracking number. Possibly it went to your junk folder? We hope we see you here again. There are a lot of merch sites online but very few that actually ship official merchandise as we do. In some cases it may take a while to receive legitimate merchandise and we believe it's worth the wait for our customers to own official goods. We take great pride in what we do and treat our customers like our own family and friends. Best regards, RockMerch
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Melinda H.
Feb 10, 2022
Ordered a T-shirt for Christmas gift…
Ordered a T-shirt for Christmas gift with plenty of time to spare. They waited until the last minute to notify me the shirt wasn’t coming. Poor customer service!
Response from RockMerch.comFeb 11, 2022
Hi Melinda, We are sorry that we were not able to provide you the special order shirt you ordered. We stand behind each order 100% and view our customers as family and friends. That being said, we notified you shortly after you placed your order that unfortunately due to circumstances out of our control that we were not able to fulfill this order for you. That was well over a month before Christmas so we consider your review as not a genuine experience with our company. We kindly request that you re-review the details and dates associated with your order. Best regards, RockMerch
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Rick T.
Feb 6, 2022
I still have not received the Pink…
I still have not received the Pink Floyd Animals T-shirt I ordered in October 2021.How could you expect me to order anything else ?
Response from RockMerch.comFeb 6, 2022
Hi Rick, We will look into this for you and report back. Thanks! RockMerch
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Denise W.
Feb 6, 2022
No response to email for exchange
I've tried multiple times to return an item and no one answers my emails. Very disappointed for what I paid not to be able to exchange for another size. Will not be ordering again. Denise Work
Response from RockMerch.comFeb 6, 2022
Hi Denise, I have verified with the customer service team that we have responded to you, not only once, but twice. "Customer emailed twice and was responded to both items asking her for more information about what items she will be returning." We are the first to accept honest feedback and criticism when warranted but these reviews will live on for eternity and the idea that we don't respond to emails is not something that we can accept. As we mentioned before, if you have not seen our emails, please check your spam/junk folders since our replies may be going there. If you know what you want to return, we will be very happy to honor your request. Please email us at [email protected]. We would love for you to experience our extraordinary customer service and win you back as a future customer! :-) Best regards, Steve Newman, CEO RockMerch
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